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Contact Global Service

Access technical service, troubleshooting, parts support, and service requests.

Access technical service, troubleshooting, parts support, and service requests.

Find the right Global Service team

Choose a product area below to find service and technical support contacts.

Quick Links

 


Patient bed icon

 

Beds and Patient Mobility

Beds, Surfaces, Lifts, Stretchers, and Furniture

Parts, Service, and Technical Support

Phone: 1-800-445-3720
Fax: 1-812-934-8472
Service Email: [email protected]
Parts Email: [email protected]

HILLROM Parts

Web: catalog.baxter.com

HILLROM Rentals

Web: rental.hillrom.com


 


Collaborative-Care icon

 

Care Communications

Care Comm Service and Support Portal

Web: Care Comm Service and Support Portal

Nurse Call

Phone: 1-800-445-3720
Email: [email protected]

VOALTE

Phone: 1-844-283-7110
Email: [email protected]

EXCEL Medical

Phone: 1-866-573-8807
Email: [email protected]


 


Primary-care icon

 

Diagnostics and Examination

Physical Exam and Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Veterinary

WELCH ALLYN Physical Assessment

Physical Exam Tools and Devices

Phone: 1-800-535-6663, Option 2
Email: [email protected]

WELCH ALLYN Cardiology

Patient Monitoring

Phone: 1-800-535-6663, Option 2
Email: [email protected]

MORTARA and BURDICK

Phone: 1-800-535-6663, Option 2

Email: [email protected]


 


IV-Pump icon


Infusion Therapies and Technologies

Partner Advantage Service Portal

Web: Partner Advantage Service Portal

Infusion Therapies and Technologies

Infusion Pump System - SIGMA, SPECTRUM, NOVUMIQ

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]

DOSEEDGE

Phone: 1-866-448-2529
Email: [email protected]

EXACTAMIX, ABACUS, REPEATER Pump, and Related Products

Phone: 1-800-678-2292
Email: [email protected]


 


Prescription Bottle icon


Pharmaceuticals

Partner Advantage Service Portal

Web: Partner Advantage Service Portal

Infusion Therapies and Technologies

Infusion Pump Systems - SIGMA, SPECTRUM, NOVUMIQ

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]

DOSEEDGE

Phone: 1-866-448-2529
Email: [email protected]

EXACTAMIX, ABACUS, REPEATER Pump, and Related Products

Phone: 1-800-678-2292
Email: [email protected]


 


Lungs icon

 

Respiratory Therapy and Devices

Respiratory Acute Care

Phone: 1-800-426-4224
Email: [email protected]

Respiratory Home Care

Phone: 1-800-426-4224
Email: [email protected]


 


Operating-room-surgical icon

 

Surgical Equipment and Technologies

ALLEN Medical

Phone: 1-800-433-5774
Email: [email protected]

TRUMPF Medical

Phone: 1-800-445-3720
Email: [email protected]


 


Computer icon

 

Technical Training

Training for Biomedical Engineers, Facilities and Maintenance Staff

Baxter Technical Training

Email: [email protected]

WELCH ALLYN

For Diagnostic Cardiology and Vital Signs Monitoring

Email: HRC_Technical_Training_WelchAllyn​@baxter.com


 


Quick Links

 


 

Beds and Patient Mobility

Beds, Surfaces, Lifts, Stretchers, and Furniture

HILLROM Parts, Service, and Technical Support

Phone: 1-800-267-2337
Email: [email protected]

HILLROM Parts

Web: catalog.baxter.ca

HILLROM Rentals

Web: rental.hillrom.ca


 


 

Care Communications

Nurse Call

Phone: 1-800-445-3720
Email: [email protected]

VOALTE

Phone: 1-844-283-7110
Email: [email protected]

EXCEL Medical

Phone: 1-866-573-8807
Email: [email protected]


 


 

Diagnostics and Examination

Physical Exam, Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Veterinary

WELCH ALLYN Physical Assessment

Physical Exam Tools and Devices

Phone: 1-800- 535-6663, Option 2
Email: [email protected]

WELCH ALLYN Cardiology

Patient Monitoring

Phone: 1-800-535-6663, Option 2

Email: [email protected]

MORTARA and BURDICK

Phone: 1-800-535-6663, Option 2

Email: [email protected]

SCALE-TRONIX Sales and Service

Phone: 1-800-535-6663, Option 4
Fax: 315-685-3694
Email: [email protected]


 



Infusion Therapies and Technologies

Infusion Therapies and Technologies

Infusion Systems - SIGMA, SPECTRUM, NOVUMIQ, GATEWAY, IQ ENTERPRISE

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]

EXACTAMIX, RAPIDFILL ASF, and REPEATER Pump

Phone: 1-800-678-2292
Email: [email protected]

DOSEEDGE

Phone: 1-866-448-2529
Email: [email protected]

Pharmaceuticals

Infusion Pump Systems - SIGMA, SPECTRUM, NOVUMIQ

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]


 



Pharmaceuticals

Infusion Therapies and Technologies

Infusion Systems - SIGMA, SPECTRUM, NOVUMIQ, GATEWAY, IQ ENTERPRISE

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]

EXACTAMIX, RAPIDFILL ASF, and REPEATER Pump

Phone: 1-800-678-2292
Email: [email protected]

DOSEEDGE

Phone: 1-866-448-2529
Email: [email protected]

Pharmaceuticals

Infusion Pump Systems - SIGMA, SPECTRUM, NOVUMIQ

Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]


 


 

Respiratory Therapy and Devices

 

Respiratory Acute Care

Phone: 1-800-426-4224
Email: [email protected]

Respiratory Home Care

1-800-426-4224
Email: [email protected]


 


Contact Customer Support

Get help with ordering, order status updates, product questions, and more.

Contact Customer Support

Report a Product Complaint

To report a product complaint, please use our portal.

Product Feedback Portal

Report an Adverse Event

Please contact Global Patient Safety at:

United States
Phone: 1-866-888-2472
Local: 1-224-948-1844
Email: [email protected]

Canada
Phone: 1-877-372-5465
Local: 1-224-948-1844
Email: [email protected]