Implementing MDM enforcement for Voalte Me

Hospitals can require that users enroll in an approved mobile device management (MDM) environment to log in to Voalte Me, whether they are using iOS or Android devices.

When the MDM feature is enabled and a user’s device has not yet been configured for the MDM environment, a splash screen appears, notifying the user. When the configuration has been completed, the user can tap Retry and proceed to log in.

Setting up this feature requires:

1. The customer to set up a key in the MDM.
2. A Voalte employee to add the key to the server when the customer is ready to take this feature live.

Setting up the key in the MDM.

In order to set up this feature, you must go into the MDM and find the location where the MDM asks for the key-value pair for application configuration for Voalte Me. This will be in different places depending on the MDM being used.

Note: Phones must be enrolled in MDM (Android devices must be enrolled under Android for Work / Android Enterprise).

AirWatch

1. Add the application to your environment.
   1. Voalte Me must be added under "Public" 
2. Assign the application
   1. When adding an assignment, enable application configuration.

   2. Under Configuration Key, type in "mdm_keys"

      1. This may be already filled in for Voalte Me Android as "MDM Validation Key".

   3. Leave value type as String (if applicable)

   4. Configuration Value is decided by the customer. This can be any value. When the value is decided, please provide that information to Voalte.

Other MDMs

For other MDMs, please consult your vendor for the location of the application configuration set up. Once you locate the place to enter the configuration information:

1. For the key, type in "mdm_keys"
   1. This may be already filled in for Voalte Me Android as "MDM Validation Key".
2. Leave value type as String (if applicable).
3. Configuration Value will depend on how the customer has the server configured. Please reach out to a Voalte representative for this information.
   1. Configuration Value is decided by the customer. This can be any value. When the value is decided, please provide that information to Voalte.

Adding the key to the Voalte server.

Once the key has been added to the MDM, please provide that information to Voalte. A Voalte team member will need to add this key to Voalte Admin. Once this is added, all Voalte Me users without the key from the MDM will be locked out of the application.

Note: Voalte does support multiple MDM keys for one Voalte server. If you have multiple MDM keys in use, please provide them all to Voalte so that they can be added.