Braun Pro6000

2020-10-16

Braun Pro6000 Service Process located here.

Please use the Technical Support Reference Guide document linked below to guide your interactions with end users when you receive an allegation of deficiency on a Braun Pro 6000 thermometer. The document includes instructions for both troubleshooting and data gathering.

The data gathering is an important action in support of the Braun Pro6000 improvement team. Some of the questions go beyond the immediate problem (Ex. Usage and cleaning practices), and should only be asked if the customer is amenable. Please note in particular the reporting requirements for the long text, as they may be different from your current workflow.

DIR 50013434 - Braun Thermoscan Pro6000 Technical Support Reference Guide

For customer inquiries about Braun Pro6000 Temperature Accuracy:

See: Welch Allyn Braun ThermoScan Pro 6000, Temperature Inaccuracy, Customer Service Bulletin

Braun Pro6000 Ear Thermometer, part numbers 06000-200N and 06000-300N have been changed to 06000-200 and 06000-300.

Service Process:

For customers that call with battery drain issue:

US: Follow Advance Service Replacement process per Service Expedite Offerings

Canada: Warranty replace the unit.