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TSB 20015787 – Braun Pro 6000 EAR THERM_TOP Housing
“If a complaint is received alleging Temp Inaccurate, Temp Hi, Temp Lo, or POS Error AND the serial number of the device is 36519kxxxxx or greater, select yes-override in the returnable field and return the device to Product Service. In the Service Notification long text, provide the following rationale for yes-override: “returning device for effectiveness check”. Product Service must retain these devices for 90 days. “