Welch Allyn Home

2020-11-16

Welch Allyn Home Weight Scale Application and Portal Updates, Technical Service Bulletin 

You may access Welch Allyn Home product webpages and information in two ways:  search KC or website:  wah,  wa home  or welch allyn home.  This will bring up the product webpages for the BP System and Scale.

OR  go to www.welchallynhome.com   The site has Brochures, DFU, FAQs, Video, Specifications, and links to Buy.  You may want to bookmark the site. 

Key Points about WA Home Systems for BP and Scale:

o   Anyone can purchase from www.welchallynhome.com

 **To look up orders in SAP placed on www.welchallynhome.com, search ZOTCM by Sold to account # 10890253.  Then scroll right to locate Ship to Party Name.

o Welch Allyn Home products may also be purchased on Amazon.com. 

        o  For order status questions or returns on product purchased through       Amazon.com, consumers should contact Amazon.com

o  Customers can also purchase from their authorized WA Distributor 

o   The Clinical Portal system may be used with the smart phone app, or any end user customer can purchase and use like a standard Home Scale or BP unit.  - They do not have to use the app or own a smart phone. 

o    For product purchased through Simply Medical, consumers should contact SimplyMedical.com:

§  Phone number for SimplyMedical is:   1-855-3SIMPLY (1-855-374-6759)

§  or email [email protected]  

o   McKesson is our exclusive Distributor Partner for the clinic enrollment process. 

o   Refer customers to www.welchallynhome.com for information about the product, accessories, specifications, pricing, including links to buy

o   No prescription is required to purchase

o   Consumers can purchase with their FSA/HSA cards

o   If a clinic wants to purchase devices in bulk they can contact their WA Sales rep or their authorized Welch Allyn Distributor

o   If a clinic wants to get set up with the Welch Allyn Home Hypertension Program, they can contact their WA rep

o   If a WA Sales rep calls asking for a Demo kit, please refer them to Ashu Jain. 

•     Product Manager: Ashu Jain

o   WA Home BP System uses our exclusive SureBP™ technology

§  SureBP™ measures blood pressure in about 20 seconds as the cuff is inflating

 Technical Support

o   Customers can email [email protected]

o   Or call:  1-800-856-4605 (internal ext for transfer is 2687 Option 1) Calls go directly to WA Home CS group.

o   Videos are available on www.welchallynhome.com

o   Clinicians use web based Clinical Portal

o   Clinical Portal and Smartphone App are free

o   Clinician Portal Authorization Codes:

§  WA Reps: TargetBP

§  McKesson Reps: McKessonBP

o   Warranty replacements will be handled by Cardio team after troubleshooting