SERVICE UPDATE - PLEASE READ

Name: Hillrom Corporate Headquarters
Address: 130 E. Randolph St., Suite 1000, Chicago, IL, 60601, USA

Starting on Saturday, June 12, 2021, please use the following methods to request support:

Voalte:

Excel Medical:

For updates on your request, you will receive email notifications when:

a new case is opened or closed
direct responses from the assigned Technical Support Representative
any public comment is posted on the case
On Saturday, June 12, 2021, existing cases will transition to our new Service Cloud Solution and will be assigned a new case number with the same title.

In the effort to consolidate our customer service and support to a single platform, we are launching our Hillrom™ Customer Portal on Wednesday, June 30, 2021. As a result, Zendesk will no longer be available. You will be redirected to the new portal where you will have access to a single, self-service landing page. More details to follow in upcoming communications.
The Knowledge Center will be available through June 30, 2021.

Thank you for your continued patience through this transition.