Versity - How to pull device logs

Testing - Both methods outlined below requires the issue to be reproduced after logging is enabled. We are currently investigating a more proactive approach so that device logs are captured the first time the issue occurs.

Using ADB

• Plug in the device and exit Launcher
• Make sure developer options are on, and USB debugging is selected, change charging type to File transfer
• Mac instructions
  • Note: you may have to add Spectralink's vendor ID if you have never pulled device logs for Spectralink device before. 
  • Open terminal and locate the device by navigating to the ADB folder (following the cd Desktop commands until you are in the platform-tools folder)
  • Enter ./adb logcat to start logs
  • Press ctrl-c to stop once issues have been captured
  • Enter ./adb logcat -d > /tmp/file.txt to stop copy the logs
  • Enter cp /tmp/file.txt ~/Downloads to move the folder into Downloads
  • Attach file.txt to where device logs are being requested.
• Windows instructions
  • Open the command prompt (cmd) and navigate to the ADB folder (example: cd C:\Android\Sdk\platform-tools)
  • Enter adb logcat -v threadtime > log.txt
  • Press ctrl-c to stop once issues have been captured
  • Locate the log.txt file in the same folder from the first bullet point (example: cd C:\Android\Sdk\platform-tools)
  • Attach file.txt to where device logs are being requested.

Using Android File Transfer

• Enable logging
  • Using the MDM
    • Load the Spectralink Logging application into the MDM and edit the App Config.
    • 
    • Assign application to the device that you need to pull logs from.
  • Manually
    • Exit Launcher
    • Open the Logging app
    • Tap the three dots in the top right
      • Tap Syslog settings then enable service
      • Tap back
    • Open Advanced debugging (pw is admin)
    • Tap Advanced logging again
      • Tap on Logcat, tap enable, then tap OK
      • Toggle Dload mode to ON
• Reproduce issue
• Plug in the device, make sure developer options are on, and USB debugging is selected, change charging type to File transfer
• Grab the file inside Logcat that corresponds to the date/time logs are captured.
  • It can take 20 minutes for the folder to show up after turning on logging. This is the expected behavior.
• Turn the logging off (either with MDM or manually) and go back into Launcher.

For more information on Versity logging, please refer to Spectralink's documentation.