Executive summary.
Voalte Me 3.7 offers exciting new features that further the ability to have a personalized user experience. You can set up and modify notification delivery to ensure the most important messages get to you, regardless of your phone's mute or on do not disturb settings. You can also choose notification tones that differentiate you from your colleagues.
Most features require upgrading the Voalte Platform Server. The application is available starting February 4, 2019. Please reach out to your Voalte representative for more information.
Supported operating systems.
The minimum operating system required for Voalte Me 3.7 is iOS 11. Please refer to the iOS Validations Support article for specifics regarding each iOS release.
New features and functionality improvements.
Voalte Me 3.7 introduces many other new features and fixes several known bugs, which are listed below.
Access third-party apps from the Patients screen.
Requires 3.7 Voalte Platform Server
Users with patient-viewing privileges can tap or click the patient information within a room and be redirected to a third-party source, such as an electronic health records (EHR) system containing information specific to that patient. For example, a user could tap a patient's name in Voalte Me to be redirected to the patient's record in Epic Rover.
You can link up to five unique sources per patient listing in Voalte Platform. Links can be set up to use patient identifiers to connect Voalte Platform with native applications or websites. Websites will display in the in-app web browser on the mobile client if the client has been configured accordingly in Voalte Admin.
Automatically add the patient name to group messages.
Requires 3.7 Voalte Platform Server
When a user with patient-viewing privileges creates a group message addressed to members of a care team, the subject of the group message is formatted to display the patient’s name, room and date.
If one of the recipients included in the group message is not a part of the care team or does not have patient-viewing privileges, the group message subject will not include the patient's name.
Banner alert notifications.
Requires 3.7 Voalte Platform Server
In Voalte Me 3.7, users can enable a new display and interaction method for Voalte Platform alerts. Instead of the Active Events screen, an incoming alert is displayed at the top of the screen, similar to an incoming text.
To use this feature, users must have notifications enabled on their iPhones; otherwise they will see a pop-up prompting them to do so. Voalte recommends setting notifications to Persistent.
Call Voalte Messenger user's preferred number.
Voalte Messenger users now show as callable in the Voalte Directory. A preferred number must be included in the user’s profile, which can be either a cell phone or desk phone number. If you are running a 3.7.1 server version, Voalte Messenger users with a saved preferred number will have an option in the Profile Menu to disable this feature.
Configurable text tones for Voalte Me.
Requires 3.7 Voalte Platform Server
Voalte Me users can change the tones for both regular and high-priority texts within the application. These settings are tied to the username.
Note: Voalte Me users cannot change the tone for Voalte Platform alerts or incoming calls from another Voalte Platform user.
Dictation support.
Requires 3.7 Voalte Platform Server
You can now choose to allow users to use dictation, also known as talk-to-text, to create a text message. When a user taps the dictation icon on the keypad for the first time, a HIPAA-compliance warning appears.
Display EHR roles for users on a care team.
Requires 3.7 Voalte Platform Server
Hospitals that have integrated Voalte Platform with their EHR can choose to display EHR roles for Voalte Platform users in the care team when a patient is viewed in a Voalte Platform app. The EHR role listed will be in addition to the Voalte Platform roles the user selected during login. The EHR role is visible only from the patient screen and is not searchable.
Forward calls made to a Voalte Platform user’s extension or DID number to the user’s preferred number.
Requires 3.7 Voalte Platform Server
You can enable call forwarding to the preferred number of a user who has a user extension or DID number.
Calls will route when the:
Voalte Me user is online.
Voalte Me user is unavailable and has Allow Calls selected.
Voalte Me user is offline and has Allow Calls selected, and the hospital has enabled offline Voalte Me calling.
Requires 3.7 Voalte Platform Server
The Settings menu in Voalte Me has been consolidated to incorporate the Notifications & Sounds option. This menu option also includes the Reminders options.
Override Mute switch and Do Not Disturb settings.
Requires 3.7 Voalte Platform Server
Voalte Platform can override the Mute switch and the Do Not Disturb (DND) settings. This feature applies to texts and alerts on iPhones running iOS 12 and above.
Note: In iOS 12, Apple introduced the Allow Critical Alerts setting, which end-users can apply to certain applications to grant them override access.
Persistent conversation font size.
Requires 3.7 Voalte Platform Server
When a user changes the font size for text messages, the setting will now be retained from session to session.
Set server configuration using MDM.
Requires 3.7 Voalte Platform Server
Voalte Platform now has the ability to push out a key value through the mobile device management (MDM) software that will populate the correct server settings for Voalte Me. This feature gives you more control over which devices point to which server. This feature is optional; if it is not implemented, the existing auto-configuration method will still be used.
Single sign-on support.
Requires 3.7 Voalte Platform Server
Voalte Platform supports single sign-on (SSO), which allows users to sign in to one application that also can log them into Voalte Platform. Multiple authentication services can be added to each user’s account. You can choose to require users to log in with SSO only.
Note: Voalte Platform will need to validate against each identity provider.
Resolved anomalies.
New anomalies.
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