article-detail-page
knowledge
close

Voalte One iOS 3.7.0 Release Notes

These release notes were last updated on 4/14/2019. For a more recent copy, please reach out to your Voalte representative.

Executive summary.

Voalte One 3.7 offers exciting new features that further the electronic health record (EHR) integration experience. You can link patient listings to third-party applications so you can quickly get more patient information, view EHR roles within Voalte One, and create group messages with patient-centric titles. Voalte One 3.7 also introduces single sign-on (SSO) support for a smoother experience when starting your shift.

Most features require upgrading to Voalte Platform Server 3.7. Voalte One is available starting December 4, 2018. Please reach out to your Voalte representative for more information.

Supported devices and operating systems.

The minimum operating system required for Voalte One 3.7 is iOS 11. Please refer to the iOS Validations Support article for specifics regarding each iOS release.

The following list includes iPhones that are supported with iOS Voalte One 3.7:

  • iPhone 5S
  • iPhone SE
  • iPhone 6s
  • iPhone 7
  • iPhone 8

New features and functionality improvements.

Voalte One 3.7 introduces many other new features and fixes several known bugs, which are listed below.

Access third-party apps from the Patients screen.

Requires 3.7 Voalte Platform Server

Users with patient-viewing privileges can tap or click the patient information within a room and be redirected to a third-party patient-centric system, such as an electronic health record (EHR). For example, a user could tap a patient's name in Voalte One to be redirected to the patient's record in Epic Rover.

You can link up to five unique sources per patient listing in Voalte Platform. Links can be set up to use patient identifiers to connect Voalte Platform with native applications or websites. Websites will display in the in-app web browser on the mobile client if the client has been configured accordingly in Voalte Admin.

Automatically add the patient name to group messages.

Requires 3.7 Voalte Platform Server

When a user with patient-viewing privileges creates a group message addressed to members of a care team, the subject of the group message is formatted to display the patient’s name, room and date.

If one of the recipients included in the group message is not a part of the care team or does not have patient-viewing privileges, the group message subject will not include the patient name.

Banner alert notifications.

Requires 3.7 Voalte Platform Server

With 3.7, users can enable a new display and interaction method for Voalte Platform alerts. Instead of an Active Events screen, an incoming alert is displayed at the top of the screen, similar to an incoming text. In Voalte One, the user can perform an action, such as Accept or Escalate, entirely from this notification without launching a Voalte Platform application. This feature allows users to quickly acknowledge an alert with minimal distraction from what they are doing.

Note: If the alert has unique responses not preloaded by Voalte, users must launch the application to respond to the alert.

Call Voalte Messenger user's preferred number.

Voalte Messenger users now show as callable in the Voalte Directory. A preferred number must be included in the user’s profile, which can be either a cell phone or desk phone number. If you are running a 3.7.1 server version, Voalte Messenger users with a saved preferred number will have an option in the Profile Menu to disable this feature.

Dictation support.

Requires 3.7 Voalte Platform Server

You can now choose to allow users to use dictation, also known as talk-to-text, to create a text message. When a user taps the dictation icon on the keypad for the first time, a HIPAA-compliance warning appears.

Display EHR roles for users on a care team.

Requires 3.7 Voalte Platform Server

Hospitals that have integrated Voalte Platform with their EHR can choose to display EHR roles for Voalte Platform users in the care team when a patient is viewed in a Voalte Platform app. The EHR role listed will be in addition to the Voalte Platform roles the user selected during login. The EHR role is visible only from the patient screen and is not searchable.

Improved call redirect message.

Requires 3.7 Voalte Platform Server

The redirect message played when a call is placed to a Voalte Platform user who does not answer has been shortened. The message now says, "Please hold while I transfer you to the next available staff member."

Persistent conversation font size.

Requires 3.7 Voalte Platform Server

When a user changes the font size for text messages, the setting will now be retained from session to session.

Set server configuration using MDM.

Requires 3.7 Voalte Platform Server

Voalte Platform now has the ability to push out a key value through the mobile device management (MDM) software that will populate the correct server settings for Voalte One. This feature gives you more control over which devices point to which server. This feature is optional; if it is not implemented, the existing auto-configuration method will still be used.

Single sign-on support.

Requires 3.7 Voalte Platform Server

Voalte Platform supports SSO, which allows users to sign in to one application that also can log them into Voalte Platform. Multiple authentication services can be added to each user’s account. You can choose to require users to log in with SSO only.

Note: Voalte Platform will need to validate against each identity provider. 

Resolved anomalies.

 

 

Key Release Note Summary
IOS-7198 [iOS 12] (Rare) An active call may enter call rescue or become inaudible.
IOS-7164 If a user rapidly double taps the Answer button on incoming call when phone is unlocked, the call screen may appear broken and the user may hear call rescue.
IOS-7059 Conversations are sorted based on read receipts instead of sent timestamp.
IOS-7036 Phone numbers that include "x" or "ext" for extensions may not be linked properly if phone number does not include dashes or periods as separators.
IOS-7034 Phone numbers that include parentheses for area code and then hyphen to separate exchange and suffix number will not link properly.
IOS-6949 The Active Events screen is dismissed when opening the app by tapping on a notification or an interapp chat URI from a 3rd party app.
IOS-6926 The compose group message screen is not dismissed after responding to an MCR alarm interapp link that opens a conversation with a user with an existing conversation thread.
IOS-6847 Following an IRIS failover, Accept & Call alarm responses will not work if the alert is received while on the Quick Messages screen.
IOS-6830 Editing position of Contacts changes back to default when refreshed.
IOS-6804 [3.6 Server] User may not be properly logged out when force logged out from Admin..
IOS-6799 The read receipt is sent for all unresponded alarms when the Active Events screen is dismissed by an interapp action from an MCR Alarm.
IOS-6798 Alert read receipts are sent for all un-responded alerts when opening the app from a notification.
IOS-6794 The proximity sensor may remain active if it remains covered after ending a call.
IOS-6792 User may see two notifications about leaving group message mode if they receive an alert after backgrounding the app while editing the title of the group message.
IOS-6790 Number is not displayed in the call record of a saved contact.
IOS-6789 Dialing the number of a saved contact using the keypad will show that number in the Call Detail screen instead of showing the contact name and number.
IOS-6784 The active events screen is no longer shown if receiving an alarm in a non-directory screen and previously received an alarm that was responded to with a chat, search, or call history interapp URI in a non-directory screen.
IOS-6773 The "Autoconfiguration failed" pop-up is displayed after force closing the app and relaunching the app before regaining the server connection while a user is logged in.
IOS-6769 The Active Events screen will no longer be displayed inside the app and the remaining alarms are marked as Read if responding to an alarm that redirects the user to a third party app and a Text/Missed Call notification is opened.
IOS-6765 User might still appear as logged in and be presented the PIN entry screen if logged out via Admin or session timer when not connected to the server.
IOS-6760 The app crashes if the PIN Lock is displayed while in Group Message mode after expanding a collapsed role cell.
IOS-6751 The subscription to a user may be lost in certain scenarios.
IOS-6666 Transferring a call via keypad and receiving an alarm at the same time may cause the keypad to re-display after completing the transfer.
IOS-6663 The Active Events screen is not displayed if the alarm is received the same moment that the user is updating a manual patient assignment.
IOS-6655 Changes to a user's status may not update if you access a room via a directory transfer.
IOS-6630 The 'Tap to Return to Call' bar may show while the in-call screen is shown if the call is answered after force-closing the app.
IOS-6560 If a user is composing a group message when an alarm with a interapp chat action is acknowledged, the user will lose the draft and not be warned.
IOS-6546 A role held by a user which goes 'unavailable' is still callable if the user went unavailable while viewing that role profile.
IOS-6510 The number of assignments is not calculated correctly when going back through shift assignment.
IOS-6483 A user with one exclusive role is not redirected to Shift Overview screen after tapping "Proceed with no roles or location". User is taken to Main Directory.
IOS-6463 Hospital based roles will always appear as a collapsed role cell in a department.
IOS-6459 Accessing a 'virtual room' during a call directory transfer after a fresh login or force-close of the application may result in a loading spinner and not being able to access the users in that room.
IOS-6437 Loading screen is displayed indefinitely if user taps "Continue" after a reconnection when the "Too many overall assignments" pop-up was displayed.
IOS-6426 The wrong pop up is displayed is a user selects more roles than allowed (the number of selected roles allowed is configurable value set on the 3.6 server).
IOS-6409 Chat text box may break and may appear to clear the content when entering multiple lines of text.
IOS-5994 When using headphones, the callee hears a high pitched noise before hearing the caller when answering a call.
IOS-5583 A grouped (collapsed) Role will not have a subheader when accessed from a Team.
IOS-5576 If the user is in a multiple-call scenario and places the call on mute, then swaps between the calls many times the call may become un-muted.
IOS-5350 User is unable to edit their shift assignment after reaching shift overview when they have one exclusive role, can choose teams, and have bumped another user from the role.
IOS-5135 A directory_display request is sent to the server when regaining connection but PIN is displayed (audit record is created).
IOS-5134 Two or three directory_display requests are sent after a reconnection (audit records are created).
IOS-2857 A user is still displayed in a team after its role has been taken out of the team.
42 issues  Refresh

 

 

 

New anomalies.

 

 

Key Release Note Summary Known Workarounds
IOS-7788 When receiving multiple messages in a new conversation, the conversation is scrolled up and all the available messages are marked as read.

Scroll up to read all messages in a new conversation that has messages that scrolled off the screen.

IOS-7739 The "Accept & Call" option is not shown within the notification for an alarm received through APNS.

The user will be able to see the option in the Alert history screen.

IOS-7705 The user is not redirected to the alerts screen if returning in the app by tapping on a notification while being in Group Message mode.

Navigate to the alerts screen to see the alert.

IOS-7665 If Override Do Not Disturb is enabled (but not turned on for notifications), headphones are plugged in, and Change with Buttons is OFF, the phone still make an audible sound.

None. Notification should not override at this point. Note: Voalte One iOS Override DND is not currently supported.

IOS-7598 The chat box is automatically exited when sending a group message from viewing a collapsed role in group messaging mode through search.

Open the conversation from the history view, which should be the top one in view.

IOS-7596 Favorites star may appear next to My Patients, My Rooms, or My Favorites when scrolling the Home page and a unit you are a part of may be added as a favorite.

None. This is a cosmetic issue and does not impact using Favorites.

IOS-7591 User may have issues answering an incoming call if an alarm was delivered and the user tapped the alarm notification during the incoming call.

Respond to the incoming call before tapping on the alarm.

IOS-7590 Users are not shown as selected when returning to the Search results list after drilling into a role, department or team view and selecting them.

This is cosmetic. The users selected when drilling down will be included in the group message. Scrolling the Search Result list will cause the selections to appear.

IOS-7587 "Please see a system administrator. (Could not retrieve APNS token.)" error is displayed in Autoconfiguration screen

Background, then foreground the application again, then force quit and relaunch.

IOS-7584 The Favorite star icon is not displayed, if the Display Name and Assignments are too long.

Avoid specifying display names and assignments that are too long.

IOS-7583 The app crashes if composing a group message after using Search then adding another user from the new message screen and tapping cancel or Directory after sending the message.

Relaunch application.

IOS-7582 The patient information is not updated dynamically on the shift Info tab in a User or Role Profile if the observed user has no department and that user is not assigned to the room that the patient is in and assigns to a patient.

None.

IOS-7581 The patient is not shown when accessing the shift Info tab in a User or Role Profile if the observed user has no department and that user is not assigned to the room that the patient is in.

None.

IOS-7580 Favorite icon from User Search results list does not update after the user was Favorited/Un-Favorited.

Try favoriting/unfavoriting the user again.

IOS-7573 The app crashes when tapping the Edit Shift button if the user accesses their profile from a Group Message profile.

Avoid editing shift from your profile screen accessed via a Group profile. Instead, select Menu > My Profile > Edit Shift.

IOS-7567 [iOS 11.4.1] Application might crash due to CPU Usage after an idle period of time.

This does not happen every time. If it is occurring often, consider upgrading to iOS 12.

IOS-7560 The Keyboard is retracted when reaching the “New Message” screen from a group message.

Tap on the text entry field to open the keyboard.

IOS-7544 Alarm notifications sent while the user has no server or internet connection will have the notifications shown out of order when the connection is regained.

None. Alarm timestamps are still correct.

IOS-7522 The message's ringtone and vibration are not played when receiving a message while viewing the conversation if it is scrolled to the bottom.

None.

IOS-7515 If a user tries to paste something into a custom status with more than 30 characters, nothing will paste at all.

Paste something with 30 characters or less.

IOS-7507 The advanced options are not displayed in new message until a recipient is added.

Add a recipient then go to advanced options.

IOS-7504 Changing the font size by pinching in or out will also scroll the conversation.

Scroll back to the desired position in the conversation.

IOS-7496 The Caller ID will update to the incorrect active caller (must have two active calls) if the user viewed his or her profile while on the call.

None. The display is incorrect but the user is still connected to the same person as before.

IOS-7490 The app might crash when performing the autoconfig process.

Relaunch the app.

IOS-7474 Tapping on "Add Units" on unit selection when editing shift may display an empty buildings list.

Go back to unit selection and tap "Add Units" again.

IOS-7465 The active call is not audible if the user answers the call after a Critical notification is received and the ringtone for the Critical notification is played.

This issue has been reported to Apple. Critical Alerts can be configured off until Apple resolves this issue.

IOS-7461 [iOS 12 Critical Alerts feature] The incoming call ringer stops playing after the user receives or dismisses a Critical Alert notification.

None.

IOS-7418 The application crashes if a second incoming call is answered by tapping "End/Hold&Answer" while having no Wi-Fi connectivity.

Relaunch application.

IOS-7409 [Banner alert style] The user is not properly redirected to the non-voice inter-app action if responding while in the middle of transferring an active call.

Tap the "Tap Here To Use Voalte While On A Call" and respond from Alert History.

IOS-7402 The banner notification indicating that a conversation is muted is not shown when backgrounding and then launching the application while on the conversation screen.

None.

IOS-7396 Audio is routed to earpiece instead of speaker if using "Hold & Answer" to answer a second incoming call while on speakerphone or if original caller looses connection to the server.

None.

IOS-7387 If Notifications are set to Temporary, the device may become unresponsive when receiving multiple alerts while having an alert notification expanded.

Set Notifications to Persistent. If they are set to Temporary, and this occurs, reset the device (home + power button).

IOS-7384 [Banner alert style] The alarm history does not scroll to the most recent alarm when tapping on an alarm notification after scrolling down on the alarm history tab.

Scroll to the top to see the most recent alarm.

IOS-7376 If a user attempts to sign into a client (through SSO) that he or she does not have permission for, he or she will be returned to the log in screen without any error message.

Verify that the user account has client permissions.

IOS-7360 A user is able to text/call himself or herself when searching for a role that he or she currently holds.

None.

IOS-7357 The user is placed into the Self Assignment process after selecting to "Proceed with no role or location" from the Bump pop-up followed by a server restart.

Select "Proceed with no role or location" again after server recovers.

IOS-7345 The app remains stuck with "Auto-configuration Failed" pop-up displayed after a server restart while the log-in screen is shown.

Tap the 'Retry' button from the pop-up.

IOS-7312 [iPhone 5S, SE] The Cancel button is not properly shown on the Change PIN screen.

Tap the "..." to cancel.

IOS-7293 Edits to (or removal of) Teams will not dynamically update in the application while editing shift.

Wait until edits are complete to edit shift in order to see updates.

IOS-7277 The navigation bar is no longer displayed and the inter-app action will not be performed if using a profile inter-app while having the search mode active.

Tap to another screen and then go back to previous screen.

IOS-7261 Using a search inter-app before/during a server failover will cause all inter-apps to not function properly when the server recovers.

Force close and re-launch application.

IOS-6917 [Banner alert style] If a user taps on an alarm notification while taking a photo or before attaching a photo that he or she has just taken, the camera will be dismissed and the user will lose the photo if one was taken.

Send photo before tapping alarm notification.

IOS-6856 If a user responds to a MCR alarm while in the group message mode (after tapping Compose but before sending a message) then receives/answers a call, the active event screen dismisses and new alarms will trigger active events to display (PIN enabled).

The Active Events screen will be displayed when the user exits/closes the Group Message Mode.

IOS-6832 [Active events alarm style] If a user is performing a search while in a group message mode, backgrounds the app, receives an MCR alarm and taps the notification, the MCR redirect will not work properly.

Do not background the application until you are done performing a search while in group message mode.

44 issues  Refresh

 

 

 

Known anomalies.

 

 

Key Release Note Summary Known Workarounds
IOS-7980 The in-app badge counter for unread text messages doesn't update after receiving a new unread message if received via APNS.

Force close and re-launch the application.

IOS-7804 Client omits "#" at the end of dial strings in WCTP alarms.

None.

IOS-7607 Recipients cannot be removed from the recipient list, if additional letters are typed in while their names are selected.

Keep tapping the delete key until all the previously inputted characters are erased.

IOS-7550 The audio stream starts with a 1-2 seconds delay after the call connects when choosing to "End & Accept" for a second call.

None.

IOS-7548 Alarms with callback numbers contained commas may not connect correctly.

Work with Voalte and alarm vendor to determine a temporary workaround.

IOS-7372 The person who picks up a desk phone that is receiving a redirected Voalte call may hear DTMF tones.

None.

IOS-7187 Any red-written error displayed on the login screen will be displayed again after a background-foreground even though it was previously dismissed.

Type in the fields to dismiss error again.

IOS-7115 In rare cases, the badge count may be incremented by one after sending a message.

Log out and back into the application.

IOS-7008 The Directory appears empty and the Alarm and Text tabs are displayed as loading if regaining internet connection while in the "Connecting" phase of launching the application.

Force quit and relaunch application.

IOS-6930 Application may crash when using Accept & Call alarm option after tapping on alarm notification (app in background).

Re-launch application

IOS-6808 DTMF tone may be heard on the next call if the previous call was ended while typing a number into the keypad.

Do not hold down the keypad while the call is ending.

IOS-6755 Display name does not update on the user's My Profile page if changed in Admin while the user is logged in.

Force quit and relaunch application.

IOS-6754 A draft custom message will not retain if a model screen (ex: incoming call) is received or the screen is locked.

Re-enter the custom message.

IOS-6750 The user is not redirected to the Active Events screen if the user taps the alarm notification banner after answering a call.

Wait a few seconds after answering a call before tapping the alarm notification banner.

IOS-6749 Tapping the Back button immediately after entering a conversation may not work.

Tap back after the keyboard has expanded.

IOS-6726 User receives audible notificaiton and vibrations for unacknowledged alarms previously received if the app is force closed while the Active Events screen is displayed.

Respond to the alarms prior to force closing the application.

IOS-6717 Cancel button remains visible temporarily when sending a large group message.

Leave the current screen.

IOS-6704 The recipient of an ad-hoc group message with replies off is able to start a group message with the same title and recipients. If original message had been read, the second message will be stuck on "Sending" in the same conversation.

None.

IOS-6688 The in-call screen is displayed when responding to a multiple choice response alert with an inter-app URI link during a call.

Select the "Tap to use Voalte while in a call" banner.

IOS-6684 If a user is assigned to a patient that moved to a different unit and switches to a role without patient viewing privileges, he or she can still see the patient information under My Profile.

Force close and relaunch the application.

IOS-6628 Call may get stuck on hold during a call if a second incoming call is cancelled as 'Hold and Answer' is selected.

None.

IOS-6623 The "Clear Conversation" button does not work properly when creating a group message.

Exit and enter the conversation.

IOS-6520 The application may crash if answering a call and receiving multiple alerts at the same time.

Configure the system to use the new Banner Alert Notifications. If configured to use the Active Events screen, answer the call before or after receiving the alerts.

IOS-6518 The call failed screen may be displayed twice when calling a PBX extension not in Contacts and the extension declines the call.

None.

IOS-6514 "Recipients cannot reply to this messages" message is not displayed when once 31 recipients are added to a message.

None.

IOS-6512 After reaching 31 recipients in ad-hoc mode, the message remains broadcast even if you remove recipients.

Manually change the replies permitted setting to desired option.

IOS-6475 "Facility" is displayed instead of sender's first name in the default subject of a group message started from a patient's care team view that is not assigned to a room.

Manually edit subject to match desired text.

IOS-6400 Previously favorited user still appears in Favorites after being deactivated.

Manually remove user from favorites.

IOS-6262 The on-call schedule is dismissed after receiving a text notification or an external inter-app URI.

Open on-call schedule again from Menu.

IOS-6239 The role of the sender will not be displayed in the text message notification if they have multiple units, no department, and the home unit is not selected.

None.

IOS-6168 Call will break if user receives a call after force closing the application while editing shift.

Do not force close the application while editing your shift.

IOS-6167 Incoming alarms are not received by the user if the application was force-closed while in edit shift mode.

Complete the edit shift process.

IOS-6124 Directory button icon will disappear when the user enters group message mode, performs a search, and selects one of the search results or hits "Compose" without selecting anything.

Tapping the location where the directory button icon normally is will still function as expected, and will cause the icon to reappear.

IOS-5925 On the caller's side, a call record with the target of the transfer is generated instead of the callee following a blind transfer.

Force quit and relaunch application.

IOS-5886 The previously viewed screen is partially shown when logging out from the PIN Lock screen.

None.

IOS-5805 The quick message is appended to the existing text instead of being inserted where the cursor is.

None.

IOS-5763 Badge count does not clear if kicked out by logging in on another device.

None.

IOS-5687 The speaker button remains active even if tapped after activating the Speaker function while in Voalte In-Call UI then transitioning to CallKit UI.

Tap the Voalte button and deactivate the Speaker from the Voalte In-Call UI.

IOS-5671 A room may not display the patient properly if a user changes roles from a role without patient viewing permissions to a role with patient viewing permission without logging out.

Enter any room in the affected unit.

IOS-5669 The "Add Call" button is active on the native in-call interface.

None. Button does not do anything.

IOS-5509 The patient may not be displayed if you search for patients and quickly tap one of the results while it is still loading.

This can happen when very quickly selecting from the top of the list while the requested "Load more" search results are loading. Give the search results a second to load.

IOS-5479 The ordering of the missed calls records from the "Missed" tab is made based on other call types as well.

None.

IOS-5469 The Exit button from group messaging mode is not displayed in My Rooms screen.

Navigate to a different screen where the Exit button is displayed.

IOS-5467 Only the contact name is displayed in Contacts instead of number and name.

Tap on the contact in order to see more detail.

IOS-5463 If the user searches for a Department, Unit or Team from Directory Root the Directory button takes them back to Search instead of the Directory.

Cancel search.

IOS-5430 Call won't reconnect if Wi-Fi is lost during incoming call.

Call the user again.

IOS-5425 User is unable to swipe to text or call from a collapsed role cell while in search mode.

Enter role profile in order to text or call.

IOS-5412 "Server Error" is displayed instead of "User Account Disabled" when trying to log in with a disabled user.

None.

IOS-5381 The call won't reconnect if taking a call off of hold while in call rescue and the audio feedback message might not be played.

None.

IOS-5335 The second Incoming call's beeps are not audible if the receiver placed a call on hold.

None.

IOS-5324 The chat box elements of the latest message are overlapped by the keyboard when the text and image are in the same bubble.

Scroll through in the chat box.

IOS-4373 Calls to numbers initiated via contacts, alarm callback, or interapp link containing formatting characters (hyphens, periods, spaces, or parenthesis) will not be completed.

Only enter the numbers without any formatting characters. This only affects Voalte One. *

IOS-2989 A user can still be observed in the team that they are no longer assigned to if another user has taken their Role (bumped).

This only happens for users viewing the Team when a User is bumped from the Role that allowed them to be included in the Team. That Role is removed from the User entry, so you can see that the User no longer has the Role. Force close and restart to clear the User from the Team.

IOS-2869 In a multiple call the call might no longer reconnect with the participant who lost Wi-Fi connectivity and swapping back to them.

Swap the call twice, or call the user that lost Wi-Fi back.

IOS-1993 The Keyboard/Text Entry field breaks while scrolling through messages.

None.

55 issues  Refresh