| IOS-9833 |
The app PIN can be overridden if enabling override_pin from VAdmin without the user logging out |
None.
|
| IOS-9614 |
List of Teams not updated after deleting a Team in Voalte Admin |
Force quit or logout and log back in.
|
| IOS-9247 |
The Incoming Call screen might not be displayed when receiving a call after making several outgoing calls. |
Switch apps (double-tap the home button for iPhone 8 or lower, swipe up from the bottom right for iPhone XR) to get back to the incoming call screen.
|
| IOS-9051 |
[Temporary Notification] If a user views a Voalte alert in the expanded detail view and closes it, then three or more Voalte alerts are received in succession very quickly, the new alerts cannot be opened in the expanded detailed view or cleared. |
Based on the steps required to reproduce, this issue is uncommon.The workaround is to restart the device.
|
| IOS-9028 |
The application ignores a semicolon in a call string to indicate a pause. |
Use a comma instead of a semicolon.
|
| IOS-9027 |
A message may get stuck in "Sending" status due to 15002 error. |
None
|
| IOS-9026 |
[Temporary Notification] When looking at the expanded detail view for a notification, you will be unable to hear a tone or see a notification for any other notifications of the same type. |
From our testing, this issue has been replicated with non-Voalte applications.
|
| IOS-8750 |
A user's presence is not updated when a second user is viewing their profile and receives an alarm, the first user logs out, and then the second user dismisses the alarm. |
Navigate to a different screen and then come back.
|
| IOS-8736 |
[iOS 13.1.2+] The status bar at the top of the iPhone changes display every time a user taps various buttons on the active call screen. |
None.
|
| IOS-8727 |
A video opened through the in-app web viewer from an alert is stopped every one second. |
None.
|
| IOS-8690 |
[iOS 13] The Delete button has a small tap area in the Contacts, Quick Messages, My Favorites, and Call History screens. |
None.
|
| IOS-8569 |
The directory transfer cannot be completed with a user who was searched for when viewing My Patients, My Rooms, Main Directory, Buildings List, Department List, or Teams List. |
Perform a search when viewing Home.
|
| IOS-8353 |
Voalte doesn't display a logout popup, when logging out while not connected to wifi. |
Reconnect to wifi, and retry the logout attempt.
|
| IOS-8177 |
The application may rarely crash when another use answers their call. |
None.
|
| IOS-8007 |
While in search mode, the star next to a newly favorited unit or team may not appear after tapping into a unit or team and backing out. |
None. This is cosmetic. Units and teams will be favorited correctly and appear under the Favorites section.
|
| IOS-7984 |
Some notifications may be received twice when receiving multiple notifications at one time while the application is not connected to the server. |
None.
|
| IOS-7959 |
The notification sound level is plays at a combination of the Volume and Ringer setting. |
Ensure that Ringer setting (in device settings) is set to a high level. Adjust Volume setting with hardware buttons or use the mute switch to turn off sounds completely.
|
| IOS-7898 |
Native iPhone tone is played instead of tone selected in Admin if the app is launched by tapping on the app icon at the same moment that you receive a call. |
Force quit and relaunch application to restore Voalte ringtone.
|
| IOS-7858 |
[New Alert Banner] Most recent alert notification is shown again when bringing the app to the foreground if the alert was not viewed in the Alert tab previously. |
View alerts in the Alerts tab.
|
| IOS-7788 |
When receiving multiple messages in a new conversation, the conversation is scrolled up and all the available messages are marked as read. |
Scroll up to read all messages in a new conversation that has messages that scrolled off the screen.
|
| IOS-7768 |
The name of the section (example: "Buildings") from where a search is started moves to the top left side of the screen after entering a collapsed role, going back and canceling the search. |
None. This is a cosmetic defect.
|
| IOS-7732 |
[iPhone 5S, SE] The text from Change PIN screen is trimmed when the last field is back in focus after dismissing the keyboard. |
Cancel the screen and come back or force close and relaunch the application.
|
| IOS-7720 |
App crashes in New Message when recipients are added in 'To:' field and the user responds to an MCR alarm |
Restart the application, and initiate the message again.
|
| IOS-7690 |
The bottom navigation bar appears cut off, when receiving and answering a call while the app is in background, or the device is locked |
Open a Modal screen or restart the app.
|
| IOS-7643 |
The call ends and the app might crash if a user taps "Tap to use Voalte while on call" for a call that was answered while composing a group message from a collapsed role in Search. |
None.
|
| IOS-7607 |
Recipients cannot be removed from the recipient list, if additional letters are typed in while their names are selected. |
Keep tapping the delete key until all the previously inputted characters are erased.
|
| IOS-7598 |
The chat box is automatically exited when sending a group message from viewing a collapsed role in group messaging mode through search. |
Open the conversation from the history view, which should be the top one in view.
|
| IOS-7590 |
Users are not shown as selected when returning to the Search results list after drilling into a role, department or team view and selecting them. |
This is cosmetic. The users selected when drilling down will be included in the group message. Scrolling the Search Result list will cause the selections to appear.
|
| IOS-7587 |
"Please see a system administrator. (Could not retrieve APNS token.)" error is displayed in Autoconfiguration screen |
Background, then foreground the application again, then force quit and relaunch.
|
| IOS-7550 |
The audio stream starts with a 1-2 seconds delay after the call connects when choosing to "End & Accept" for a second call. |
None.
|
| IOS-7544 |
Alarm notifications sent while the user has no server or internet connection will have the notifications shown out of order when the connection is regained. |
None. Alarm timestamps are still correct.
|
| IOS-7515 |
If a user tries to paste something into a custom status with more than 30 characters, nothing will paste at all. |
Paste something with 30 characters or less (or 60 depending on your version of Voalte).
|
| IOS-7507 |
The advanced options are not displayed in new message until a recipient is added. |
Add a recipient then go to advanced options.
|
| IOS-7504 |
Changing the font size by pinching in or out will also scroll the conversation. |
Scroll back to the desired position in the conversation.
|
| IOS-7471 |
[12.1] In rare occasions, sounds may no longer be played on a device level. |
Restart device. Voalte is working with Apple to determine root cause and a fix.
|
| IOS-7465 |
The active call is not audible while the ringtone for the Critical notification is played. |
This issue has been reported to Apple. Critical Alerts can be configured off until the issue is resolved.
|
| IOS-7461 |
[iOS 12 Critical Alerts feature] The incoming call ringer stops playing after the user receives or dismisses a Critical Alert notification. |
None.
|
| IOS-7409 |
[Banner alert style] The user is not properly redirected to the non-voice inter-app action if responding while in the middle of transferring an active call. |
Tap the "Tap Here To Use Voalte While On A Call" and respond from Alert History.
|
| IOS-7402 |
The banner notification indicating that a conversation is muted is not shown when backgrounding and then launching the application while on the conversation screen. |
None.
|
| IOS-7396 |
Audio is routed to earpiece instead of speaker if using "Hold & Answer" to answer a second incoming call while on speakerphone or if original caller looses connection to the server. |
None.
|
| IOS-7384 |
[Banner alert style] The alarm history does not scroll to the most recent alarm when tapping on an alarm notification after scrolling down on the alarm history tab. |
Scroll to the top to see the most recent alarm.
|
| IOS-7376 |
If a user attempts to sign into a client (through SSO) that he or she does not have permission for, he or she will be returned to the log in screen without any error message. |
Verify that the user account has client permissions.
|
| IOS-7372 |
The person who picks up a desk phone that is receiving a redirected Voalte call may hear DTMF tones. |
None.
|
| IOS-7360 |
A user is able to text/call himself or herself when searching for a role that he or she currently holds. |
None.
|
| IOS-7357 |
The user is placed into the Self Assignment process after selecting to "Proceed with no role or location" from the Bump pop-up followed by a server restart. |
Select "Proceed with no role or location" again after server recovers.
|
| IOS-7345 |
The app remains stuck with "Auto-configuration Failed" pop-up displayed after a server restart while the log-in screen is shown. |
Tap the 'Retry' button from the pop-up.
|
| IOS-7312 |
[iPhone 5S, SE] The Cancel button is not properly shown on the Change PIN screen. |
Tap the "..." to cancel.
|
| IOS-7293 |
Edits to (or removal of) Teams will not dynamically update in the application while editing shift. |
Wait until edits are complete to edit shift in order to see updates.
|
| IOS-7261 |
Using a search inter-app before/during a server failover will cause all inter-apps to not function properly when the server recovers. |
Force close and re-launch application.
|
| IOS-7187 |
Any red-written error displayed on the login screen will be displayed again after a background-foreground even though it was previously dismissed. |
Type in the fields to dismiss error again.
|
| IOS-7115 |
In rare cases, the badge count may be incremented by one after sending a message. |
Log out and back into the application.
|
| IOS-6930 |
Application may crash when using Accept & Call alarm option after tapping on alarm notification (app in background). |
Re-launch application
|
| IOS-6917 |
[Banner alert style] If a user taps on an alarm notification while taking a photo or before attaching a photo that he or she has just taken, the camera will be dismissed and the user will lose the photo if one was taken. |
Send photo before tapping alarm notification.
|
| IOS-6832 |
[Active events alarm style] If a user is performing a search while in a group message mode, backgrounds the app, receives an MCR alarm and taps the notification, the MCR redirect will not work properly. |
Do not background the application until you are done performing a search while in group message mode.
|
| IOS-6808 |
DTMF tone may be heard on the next call if the previous call was ended while typing a number into the keypad. |
Do not hold down the keypad while the call is ending.
|
| IOS-6755 |
Display name does not update on the user's My Profile page if changed in Admin while the user is logged in. |
Force quit and relaunch application.
|
| IOS-6754 |
A draft custom message will not retain if a model screen (ex: incoming call) is received or the screen is locked. |
Re-enter the custom message.
|
| IOS-6750 |
The user is not redirected to the Active Events screen if the user taps the alarm notification banner after answering a call. |
Wait a few seconds after answering a call before tapping the alarm notification banner.
|
| IOS-6749 |
Tapping the Back button immediately after entering a conversation may not work. |
Tap back after the keyboard has expanded.
|
| IOS-6726 |
User receives audible notification and vibrations for unacknowledged alarms previously received if the app is force closed while the Active Events screen is displayed. |
Respond to the alarms prior to force closing the application.
|
| IOS-6717 |
Cancel button remains visible temporarily when sending a large group message. |
Leave the current screen.
|
| IOS-6704 |
The recipient of an ad-hoc group message with replies off is able to start a group message with the same title and recipients. If original message had been read, the second message will be stuck on "Sending" in the same conversation. |
None.
|
| IOS-6688 |
The in-call screen is displayed when responding to a multiple choice response alert with an inter-app URI link during a call. |
Select the "Tap to use Voalte while in a call" banner.
|
| IOS-6684 |
If a user is assigned to a patient that moved to a different unit and switches to a role without patient viewing privileges, he or she can still see the patient information under My Profile. |
Force close and relaunch the application.
|
| IOS-6628 |
Call may get stuck on hold during a call if a second incoming call is cancelled as 'Hold and Answer' is selected. |
None.
|
| IOS-6623 |
The "Clear Conversation" button does not work properly when creating a group message. |
Exit and enter the conversation.
|
| IOS-6520 |
The application may crash if answering a call and receiving multiple alerts at the same time. |
Configure the system to use the new Banner Alert Notifications. If configured to use the Active Events screen, answer the call before or after receiving the alerts.
|
| IOS-6518 |
The call failed screen may be displayed twice when calling a PBX extension not in Contacts and the extension declines the call. |
None.
|
| IOS-6514 |
"Recipients cannot reply to this messages" message is not displayed when once 31 recipients are added to a message. |
None.
|
| IOS-6512 |
After reaching 31 recipients in ad-hoc mode, the message remains broadcast even if you remove recipients. |
Manually change the replies permitted setting to desired option.
|
| IOS-6475 |
"Facility" is displayed instead of sender's first name in the default subject of a group message started from a patient's care team view that is not assigned to a room. |
Manually edit subject to match desired text.
|
| IOS-6400 |
Previously favorited user still appears in Favorites after being deactivated. |
Manually remove user from favorites.
|
| IOS-6262 |
The on-call schedule is dismissed after receiving a text notification or an external inter-app URI. |
Open on-call schedule again from Menu.
|
| IOS-6239 |
The role of the sender will not be displayed in the text message notification if they have multiple units, no department, and the home unit is not selected. |
None.
|
| IOS-6168 |
Call will break if user receives a call after force closing the application while editing shift. |
Do not force close the application while editing your shift.
|
| IOS-6167 |
Incoming alarms are not received by the user if the application was force-closed while in edit shift mode. |
Complete the edit shift process.
|
| IOS-6124 |
Directory button icon will disappear when the user enters group message mode, performs a search, and selects one of the search results or hits "Compose" without selecting anything. |
Tapping the location where the directory button icon normally is will still function as expected, and will cause the icon to reappear.
|
| IOS-5925 |
On the caller's side, a call record with the target of the transfer is generated instead of the callee following a blind transfer. |
Force quit and relaunch application.
|
| IOS-5886 |
The previously viewed screen is partially shown when logging out from the PIN Lock screen. |
None.
|
| IOS-5805 |
The quick message is appended to the existing text instead of being inserted where the cursor is. |
None.
|
| IOS-5763 |
Badge count does not clear if kicked out by logging in on another device. |
None.
|
| IOS-5671 |
A room may not display the patient properly if a user changes roles from a role without patient viewing permissions to a role with patient viewing permission without logging out. |
Enter any room in the affected unit.
|
| IOS-5669 |
The "Add Call" button is active on the native in-call interface. |
None. Button does not do anything.
|
| IOS-5509 |
The patient may not be displayed if you search for patients and quickly tap one of the results while it is still loading. |
This can happen when very quickly selecting from the top of the list while the requested "Load more" search results are loading. Give the search results a second to load.
|
| IOS-5479 |
The ordering of the missed calls records from the "Missed" tab is made based on other call types as well. |
None.
|
| IOS-5469 |
The Exit button from group messaging mode is not displayed in My Rooms screen. |
Navigate to a different screen where the Exit button is displayed.
|
| IOS-5467 |
Only the contact name is displayed in Contacts instead of number and name. |
Tap on the contact in order to see more detail.
|
| IOS-5463 |
If the user searches for a Department, Unit or Team from Directory Root the Directory button takes them back to Search instead of the Directory. |
Cancel search.
|
| IOS-5430 |
Call won't reconnect if Wi-Fi is lost during incoming call. |
Call the user again.
|
| IOS-5381 |
The call won't reconnect if taking a call off of hold while in call rescue and the audio feedback message might not be played. |
None.
|
| IOS-5335 |
The second Incoming call's beeps are not audible if the receiver placed a call on hold. |
None.
|
| IOS-5324 |
The chat box elements of the latest message are overlapped by the keyboard when the text and image are in the same bubble. |
Scroll through in the chat box.
|
| IOS-4373 |
Calls to numbers initiated via contacts, alarm callback, or interapp link containing formatting characters (hyphens, periods, spaces, or parenthesis) will not be completed. |
Only enter the numbers without any formatting characters. This only affects Voalte One. *
|
| IOS-2989 |
A user can still be observed in the team that they are no longer assigned to if another user has taken their Role (bumped). |
This only happens for users viewing the Team when a User is bumped from the Role that allowed them to be included in the Team. That Role is removed from the User entry, so you can see that the User no longer has the Role. Force close and restart to clear the User from the Team.
|
| IOS-2869 |
In a multiple call the call might no longer reconnect with the participant who lost Wi-Fi connectivity and swapping back to them. |
Swap the call twice, or call the user that lost Wi-Fi back.
|
| IOS-1993 |
The Keyboard/Text Entry field breaks while scrolling through messages. |
None.
|
