Voalte Platform Inter-App Video

Inter-app video is available on Voalte Platform 3.7.10 and above.

To use Video inter-app calling in 3.7.10, the desired endpoint must have an inter-app URL that corresponds to the device’s third-party application. The current Hillrom approved video calling applications are Apple FaceTime, Zoom and Skype.

The inter-app URL for Apple FaceTime, will correspond to the Apple ID signed into the device. For Zoom, this will be the Personal Meeting ID tied to the Zoom account on the device. Skype will use the Skype username signed into the device. Each of these IDs must be unique per device and must fit the required inter-app URL format which is noted below. It is the hospital’s responsibility to set up and provide the endpoint device accounts and URLs. The URL format can be found below.

Apple FaceTime

• URL Format: facetime://[email protected]
  • Where user@example is the unique Apple ID
    • For more information on the FaceTime URL format please see https://developer.apple.com/library/archive/featuredarticles/iPhoneURLScheme_Reference/FacetimeLinks/FacetimeLinks.html
    • Please reach out to your Apple representative for best practices on creating Apple IDs in bulk.

Zoom

• URL Format: zoomus://zoom.us/join?confno=[PMI]&pwd=[PMI Password]&uname=[Generic display name]
  • PMI: is the Personal Meeting ID of the device assigned to the room
  • PMI Password: is the password associated to the personal meeting room
  • Generic Display Name: is the desired name to be shown for the caregiver device when in the meeting. In the example below, the caregiver joining the Zoom meeting would have the name of “Voalte”.
  • Example URL: zoomus://zoom.us/join?confno=3383215054&pwd=6j88Jtee&uname=Voalte
  • For more on the Zoom URL format please see https://marketplace.zoom.us/docs/guides/guides/client-url-schemes
• Voalte recommended settings on how to set up Zoom user accounts:

Skype

• URL Format: skype://echo123?call&video=true
  • Where echo123 is the unique username

Voalte Platform^TM Server Setup

Depending on the desired application - Voalte One^TM or Voalte Me^TM -  video_call_enabled must be enabled within Voalte Admin^TM. Please contact your Voalte representative to have this setting enabled.

Note: If you are using FaceTime URLs, it is recommended that you use Voalte One only, since using FaceTime on Voalte Me will reveal your personal Apple ID to the other party.

The next step is to upload the desired video URLs to column J next to the corresponding room locations in the export of Buildings, Units, Rooms CSV (see below example). As a reminder, the URLs should match the format given in this document.

Once the CSV is uploaded to Voalte Admin, and there is either a patient or Voalte user in the desired room, the caregiver will see the video icon in the top right as shown below.

Voalte One Device Setup

FaceTime Setup (iOS Only)

• FaceTime App must be allowed on the Voalte One phone.
• Customers must manually sign in a unique Apple ID to each device.

Zoom Setup

• Zoom app added to Voalte One phones.

Important Reminders

• Video URLs are not displayed in Voalte Admin and can only be configured by exporting and importing the Buildings, Units, Rooms CSV in Voalte Admin.
• Video icon will only be visible if video_call_enabled is enabled in Admin and a URL is attached to the room you are viewing. If no inter-app URL is attached, then the Video Call icon is not displayed.
• There must be a patient or a Voalte user in a in the desired room in order to enter the room view and select the video icon.