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Voalte Platform Server 3.7.0 Release Notes

These release notes were last updated on 4/14/2019. For a more recent copy, please reach out to your Voalte representative.

Executive summary.

Voalte Platform Server 3.7 allows customers to take advantage of features listed in the application release notes as well as the ones listed below. Voalte Messenger is released in conjunction with Voalte Platform Server, so its release notes are included in this document. Voalte Messenger 3.7 introduces notification support so that users won't miss any critical messages, regardless of what they are working on.

Voalte Platform Server 3.7 and Voalte Messenger 3.7 are available starting December 10, 2018. Please reach out to your Voalte representative for more information.

Supported browsers.

Voalte Platform Server 3.7 is supported on Internet Explorer (version 11) and Google Chrome.

New features and functionality improvements.

Voalte Platform Server 3.7 introduces many other new features and fixes several known bugs, which are listed below.

Access third-party apps from the Patients screen.

Requires 3.7 Voalte Platform Server

Users with patient-viewing privileges can tap or click the patient information within a room and be redirected to a third-party patient-centric system, such as an electronic health record (EHR). For example, a user could click a patient's name in Voalte Messenger to be redirected to the patient's record in Epic.

You can link up to five unique sources per patient listing in Voalte Platform. Links can be set up to use patient identifiers to connect Voalte Platform with native applications or websites. Websites will display in the in-app web browser on the mobile client if the client has been configured accordingly in Voalte Admin.

Automatically add the patient name to group messages.

Requires 3.7 Voalte Platform Server

In Voalte Messenger, when a user with patient-viewing privileges creates a group message addressed to members of a care team, the subject of the group message is formatted to display the patient’s name, room and date.

If one of the recipients included in the group message is not a part of the care team or does not have patient-viewing privileges, the group message subject will not include the patient name.

Call Voalte Messenger user's preferred number.

Voalte Messenger users now show as callable in the Voalte Directory. A preferred number must be included in the user’s profile, which can be either a cell phone or desk phone number. If you are running a 3.7.1 server version, Voalte Messenger users with a saved preferred number will have an option in the Profile Menu to disable this feature.

Display EHR roles for users on a care team.

Requires 3.7 Voalte Platform Server

Hospitals that have integrated Voalte Platform with their EHR can choose to display EHR roles for Voalte Platform users in the care team when a patient is viewed in a Voalte Platform app. In Voalte Messenger, the EHR role listed will be in addition to the Voalte Platform roles the user selected during login. The EHR role is visible only from the patient screen and is not searchable.

Edit team names without removing assigned roles.

Requires 3.7 Voalte Platform Server

When editing or deleting a team name, Voalte Admin users are no longer required to remove all existing assigned roles.

Forward calls made to a Voalte Platform user’s extension or DID number to the user’s preferred number.

Requires 3.7 Voalte Platform Server

You can enable call forwarding to the preferred number of a user who has a user extension or DID number.

Calls will route when the signed-in Voalte Messenger user has a preferred number saved to his or her profile.

Override Mute switch and Do Not Disturb settings.

Requires 3.7 Voalte Platform Server

Voalte Platform can override the Do Not Disturb (DND) settings on Android and iOS devices (currently not available for iOS Voalte One). For Voalte One, this is set up and managed in Voalte Admin.

Single sign-on support.

Requires 3.7 Voalte Platform Server

Voalte Platform supports single sign-on (SSO), which allows users to sign in to one application that also can log them into Voalte Platform. Multiple authentication services can be added to each user’s account. You can choose to require users to log in with SSO only.

Note: Voalte Platform will need to validate against each identity provider.

Voalte Messenger notifications.

Requires 3.7 Voalte Platform Server

Voalte Messenger now supports Google Chrome and Microsoft IE browser notifications. To start receiving notifications, users will need to allow their Voalte Messenger browser to post notifications from the pop-up that appears when the application is launched.

Note: If the Voalte Messenger tab is closed but the user is still logged in, he or she will not receive browser notifications from the application.

Resolved anomalies.

Key	Release Note Summary
VFS-275	[iOS] Receiving an RR5 Alarm (Rauland) through APNS will show a Missed Call Notification on the client.
MSG-2548	When selecting the last conversation on the list, it automatically scrolls so that the conversation is at the top of the displayed conversations.
MSG-2528	If someone is typing, the thought bubble is barely visible due to the conversation scrolling up automatically.
MSG-2527	The conversation list is not scrolled to the top when changing the sort selection to "by most recent" or "by unread first".
MSG-2523	[IE11] The "No" option from Quick Responses is incorrectly aligned.
MSG-2496	When selecting a collapsed role cell for a set of online users in a group message, it will also include the offline users that have that as their default role.
MSG-2494	User is available to perform bulk actions in the department the user is a part of without executive messages privileges.
MSG-2364	The info button from the Overall Limit banner has no functionality (on Shift Overview screen).
MSG-2353	The sender's presence is not displayed on the text bubble for group messages with replies permitted set to OFF (or a broadcast message).
MSG-2338	A 1:1 message with replies turned off and a custom subject will revert to "Receiver, Sender" after a refresh or log out/in.
MSG-2336	The banner is not displayed if a user with one role exceeds the assignment limit.
MSG-2323	Conversation results of the sender may be incorrect for a receiver of a broadcast message.
MSG-2314	A room's checkbox for group messaging is not displayed when in "Viewing By Roles" and another user assigns himself or herself to that room.
MSG-2262	On rare occasions, a user might see a "Failed to load the departments / buildings" notification when after viewing the list of departments or buildings.
MSG-2261	When in a room for too long, the User gets assigned to the Patient and not to the Room
MSG-2210	The user gets stuck in the Rooms Selection screen, if the Rooms limit was changed before login
MSG-2203	The Overall Limit banner is no longer displayed when the user navigates back from Rooms
MSG-2199	The Overall Limit banner doesn't update when the user selects "No Rooms" or 'No Teams"
MSG-2143	The user is taken to the login screen every first time a "persist_local_session = true" URL is accessed after a "persist_local_session = false".
MSG-2077	If the user cancels the Bump Confirmation pop-up, all the Locations in the Shift/Edit Assignments process are deselected
MSG-1932	User's cell is not displayed in the Room when they assign themselves to the Patient
MSG-1928	User is unable to "Clear All" conversations if there are "unsent" messages
MSG-1911	An error could occur if the same patient is discharged and then reassigned to the same room with different providers.
MSG-1717	If a user logs out during shift selection and logs back in, the user will get stuck in a loading screen on shift overview.
MSG-1653	[IE] Error 10509 might be displayed on the login page when opening Messenger on a second tab.
MSG-1420	No sound is played when user is logged out due to logging in on another device.
MSG-1243	The conversation is not positioned where you left it, after the user scrolls to view older messages and changes the view.
MSG-1240	A conversation record is not properly deleted when deleting it while there is no internet connectivity.
MSG-1223	A user is still displayed in a team after it's role has been taken out of the team.
MSG-1199	The app is blocked by a loading spinner when making a request before displaying a reconnection screen.
MSG-1100	[IE 10] Clicking a second time on a conversation subject doesn't make the text editable.
IRIS-3524	The "Current User" is still displayed on the Endpoints page after being logged out due to inactivity session timeout.
IRIS-3346	"Duplicate external ID + type" error message when trying to import a CSV file
IRIS-3337	"Import Error" is shown if uploading a user with an invalid Auth Type entry.
IRIS-3262	Endpoint ID may not display apostrophes correctly.
IRIS-3242	After tapping 'Continue with no Role or Location' on a Bump pop-up, then tapping Start Over, the default role appears selected.
IRIS-3231	Extension/Unit redirect number appears on the Audit Voice CSV file even if the call was not redirected
IRIS-3225	A user incorrectly reaches overall assignment limit when selected hospital based roles and was previously logged in with units.
IRIS-3169	The application version of a Voalte Me or One user does not update upon upgrade of Voalte One or Me unless the user logs out and in.
IRIS-3028	A user cannot continue from Role selection if the overall limit is reached and he or she unselected unit based roles and selected hospital based roles.
IRIS-2998	IRIS cannot send WCTP responses to HTTPS endpoints
IRIS-2130	The "Did not Answer" call record is lost after a force close or log-out and user has Unit Redirect or Extension Redirect.
ADM-1661	The Users page gets stuck on loading when attempting to force log-out a user who is already offline.
ADM-1654	Unable to save a user profile when only one LDAP domain is available.
ADM-1565	[Endpoints] "404-Not Found" pop-up is displayed after clicking on a device which was used by a user that is currently deactivated.
ADM-1472	A profile picture is displayed in the "Endpoint Details" panel for "Previous User" even though no user was previously logged in.
ADM-1207	The "60301" error code is displayed instead of "Duplicate Location Name" when trying to add/edit a building/unit with a duplicate name.
ADM-1094	"405-Method Not Allowed" error is displayed when trying to delete a Unit after previously editing another one; 'Units & Rooms' page gets stuck in infinite loading.
ADM-1093	"Save unit" button is missing when trying to add multiple units to a building, and the units are displayed on the page in a misleading way.

49 issues Refresh

New anomalies.

Key	Release Note Summary	Known Workarounds
VFS-280	The transferor's call is not ended after completing an attended transfer with the keypad if the person to be transferred to puts the call on hold before the transfer is completed.	Take the call off of hold.
MSG-2640	User may see other users in an additional incorrect unit or department when viewing by roles.	Click out of the unit or department and back into it.
MSG-2639	The current user is displayed in a not assigned unit or department after receiving a directory_update for himself or herself while viewing the list by roles.	Click the back button and re-access the unit or department.
MSG-2610	The ringtone is not played for every message received if multiple messages are received in quick succession	Avoid sending many messages in quick succession.
MSG-2599	The user's pill is displaying a loading spinner when accessing a Group Profile with more than 1300 recipients.	None. Close the Group Profile.
MSG-2597	Loading spinner is displayed over the credentials fields, when trying to login while the server is busy.	None.
MSG-2591	The Role Extension and Role DID are not displayed for the self user's own Role Profile.	None.
MSG-2579	Messenger is not loaded properly and the user taken to the log in screen if a failover or IRIS restart occurs while refreshing the page.	Reload the page after the server recovers.
MSG-2571	User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history.	Refresh the browser.
MSG-2567	Status and directory updates received while being disconnected for a long period of time (around 1 hour) won't be reflected when reconnected.	Navigate away from the directory screen and back, or refresh your browser.
MSG-2564	The app occasionally gets stuck in Shift Overview, after editing the Shift Assignment.	Force close, and relaunch application.
MSG-2562	The "Only one window/tab may be open..." error message might be displayed if opening another MSG instance in the same browser - no tone is played.	Don't switch back to the initial MSG instance before the new instance is fully loaded.
MSG-2558	"Failed to load user preferences" error is displayed when continuing with no role or location - or when performing a page refresh after being bumped from an Unit Exclusive role	None. The user preferences successfully load in a subsequent request.
MSG-2556	[Chrome] The priority tone is played only once if the user is logged out due to inactivity session timeout, last log-in wins, etc	None.
MSG-2488	No warning message is displayed when trying to login while there is no network connectivity.	Attempt to login again after establishing network connection.
MSG-2446	Favorite star is not displayed anymore alongside the Favorited Team after the Team name is changed from Voalte Admin.	Navigate out of the current display and back in.
IRIS-3702	[iOS] If alarms are sent to a user when he or she does not have network connectivity, he or she may not receive notifications for some of the alarms once network connectivity is regained.	None.
IRIS-3653	The tones selected while on Voalte Me may play while on Voalte One for notifications received with APNS.	None.
IRIS-3650	The "Accept & Call" option is not shown in within the notification for an alarm received through APNS.	The user will be able to see the option in the Alert history screen.
IRIS-3638	Unable to load Endpoints page in Voalte Admin.	Reach out to Voalte Support for information about a user, or go to the Inspect tab of the user profile.
IRIS-3614	[Endpoints] After an endpoint is logged out due to session timer it shows as a ghost record on the Endpoints Page and CSV export file.	The ghost record clears when a user logs into the endpoint again.
IRIS-3601	[Audit][Directory] Changing the picture of a user from Admin does not capture the performing user in the Audit CSV Export file.	None.
IRIS-3580	[Audit] Being connected with the same user on ADMIN and a Voalte end user client at the same time, device information might be missing from Audit Export CSV files and Audit DB.	If logged into Admin first, this does not occur. If you log in to Admin, when already logged in to a Voalte end user client, then force close and relaunch the end user client so Audit will record the correct user information.
IRIS-3571	Performing multiple blind transfers (two) will wrongly indicate the Callee for the first call in the Audit DB and CSV export.	None.
IRIS-3569	User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history.	Force close and relaunch app.
IRIS-3566	[VOne] Call records with Deactivated users are lost after a Force Close / Re-log into the application.	None.
IRIS-3497	The 'Load More' button is shown in the Collapsed Role Cell even when the number of search results is under the dir_limit by 1.	None.
ADM-1736	The default ringtone sounds are not played when clicking the play button after being reset to defaults after disabling the override_mute_switch parameter - the ringtones previously changed to something other than the defaults.	Refresh the browser.
ADM-1696	"An unknown error has occurred" pop-up is displayed if trying to add a new extension range while having no Ethernet Connectivity (http timeout)	None.
ADM-1695	A non user-friendly "- 1 -" error is displayed when navigating / creating a location in Admin and http timeout occurs.	Refresh the page when have Ethernet connection.

30 issues Refresh

Known anomalies.

Key	Release Note Summary	Known Workarounds
ADM-1799	[Chrome] Preferred number field is populated if a username is saved in Chrome.	Clear field and enter the preferred number. Resolved in 3.7.3.
ADM-1789	Import progress bar reports the incorrect number of records successfully uploaded.	None. Export failed CSV to see how many records remain.
ADM-1772	Voalte Admin is not functional if the computer does not have access to "cdn.segment.com".	Ensure the computer has access to "cdn.segment.com".
ADM-1771	Admin may load slowly for certain pages.	None.
ADM-1747	Filling in the Username field from the "Active Directory" section will not self configure the "Domain" field when only one domain is configured.	Manually select the domain. Resolved in 3.7.3.
ADM-1678	Admin will display the incorrect error message when attempting to log in without internet connectivity.	None.
ADM-1635	[SSO] The Active Directory's "Username" and "Domain" fields are repopulated after saving the changes	Refreshing the browser will clear the fields the way they should be.
ADM-1578	The password field when editing a user will be populated after saving a new password and re-accessing user editor.	Clear out password field if no further changes to the password are needed.
ADM-1558	"An error occurred creating the role/group. Please try again!" error is received when trying to create a role that already exists in the system.	Error should indicate that role already exists.
ADM-1519	[IE11] Dashboard tab may lose functionality after adding a mobile number to several users from "No Mobile Number" report.	Click on another tab and then click on "Dashboard" tab.
ADM-1437	The color of the mandatory field indicator placed on Details tab is not changing to red when several mandatory fields are empty.	Refer to Admin manual for list of mandatory fields.
ADM-1435	[IE11] "Details" and "Roles" tabs may be displayed empty when bulk inspecting users.	Use single inspector instead of bulk.
ADM-1368	The export progress bar may update incorrectly for small or medium exports.	None.
ADM-1335	The mobile number is not successfully saved if dismissing the confirmation dialog using the Esc key.	Click "Close" to ensure mobile number is saved.
ADM-1214	Import progress bar is displaying incorrect information after importing a file containing an invalid GUID and/or duplicate location.	None.
ADM-1160	"Users" page might get stuck up to ~40 seconds when browsing between pages while set to display up to 200 results per page.	Use Chrome. If you must use IE 11, set it to display 25 results per page. The pages show slower with each step up above 25 when running on IE 11.
ADM-1112	The "Units & Rooms" page gets stuck in infinite loading after trying to delete a unit, which cannot be deleted.	Reload page.
ADM-985	Error Message is not received when saving a non-Voalte One user account with DID and without a Voalte extension.	None.

18 issues Refresh

Key	Release Note Summary	Known Workarounds
MSG-2641	Voalte Messenger remains stuck in reconnection if the computer has no access to "cdn.segment.com".	Segment is a tool used for analytics. Please ensure traffic is not blocked.
MSG-2606	The user's Title is not displayed upon accessing the user profile section from a conversation	View the user's Title by searching for them under the 'Browse' tab.
MSG-2586	The "Unable to get property 'username' of undefined or null reference" error is displayed if "10405 Already Logged in" is received on the log-in screen.	None.
MSG-2585	"Unknown error" message is displayed on the "Log-in screen" if one of the "10400, 10402, 10503, 11410, 11411 or 11412" error messages are received.	Retry the login. Report the error to Voalte if not able to get past the error.
MSG-2535	Unit list in the directory is scrolled back to the top after scrolling down and selecting a unit, then going back to the unit list.	Scroll back down to the desired unit.
MSG-2418	Voalte Messsenger remains in infinite loading after double clicking the Login button while the same user is logged in on other device.	Close and reopen the browser.
MSG-2415	Favorite star appears not selected in a User Profile after that user logs into a unit currently in view. Error message displays when clicking the star.	Navigate away and back to the User Profile or refresh the browser.
MSG-2407	User is dropped into Home view after being bumped from an exclusive role/unit while viewing that unit.	Navigate back to unit.
MSG-2375	The app gets stuck in "Reconnection" mode, if connectivity is lost and regained while logging in with Single Sign-On	Force quit the app, then restart it, and log in via Single Sign-On again.
MSG-2343	Tooltip will not display user's DID when viewing by role if the role has a role extension but not a role DID.	Extension is still displayed. Click on the role profile to see the user's DID.
MSG-2295	The updated status and presence of a user inside a collapsed role cell is reverted to the original values if performing then cancelling a search.	Leave the collapsed role cell and return to it.
MSG-2278	A user without a default department that selects "proceed with no assignments" after selecting an exclusive role may see the role on his or her own profile after completing shift selection.	Reload the page. Note that the user didn't take the exclusive role from the person who had it previously.
MSG-2252	User can't return to the Location selector, if the page is refreshed after showing the "Confirm Bump" pop-up	Avoid refreshing the page when the "Confirm Bump" popup is being shown.
MSG-2249	Opening views with a large number of users takes several seconds in Internet Explorer.	Please wait up to ~10 seconds for the large directory to load.
MSG-2221	The "Room" Pill is not dynamically updated on My Profile / User Profile / Role Profile when a Patient is Admitted	Force quit the application and reload the page.
MSG-2218	The user is redirected from a Profile screen to the Slide Intro screen after the user deletes all conversations	Delete conversations individually.
MSG-2179	The Favorites "star" is not displayed for a Unit in "view by" Rooms mode	View Favorites in a different mode.
MSG-2146	If a transferred Patient is accessed from Search, the user is taken to the previous location and the Patient will still be displayed temporarily	None.
MSG-2124	User is taken to the Landing Spot instead of the shift overview screen after choosing to "Proceed with no role" if they select only a hospital exclusive role that is assigned to another user.	Open your profile to view your assignments and perform a shift edit to add an assignment if necessary.
MSG-2112	When a patient is discharged/bumped/moved, then readmitted into the same Room, the Room is not updated with their name	None.
MSG-2084	The user is taken to the log-in screen if the page is refreshed while having no connectivity	Refresh the screen and then re-click on the "log-in" button.
MSG-2067	[IE] Refreshing Voalte Messenger can take up to 10 seconds.	None.
MSG-2058	Clicking on another user in a group message profile does not open the user profile.	Search for the user and click to open user profile.
MSG-1965	Voalte Messenger will stay in shift overview for two seconds after clicking Done.	None.
MSG-1946	An error occurs when the user refreshes the page while inside a Conversation	Wait 10 seconds until the error gets dismissed.
MSG-1871	Unable to access My Profile screen from Group Messaging mode	Navigate away from the screen, then re-open My Profile.
MSG-1846	A photo message might remain stuck in "image loading spinner" if a conversation is opened while having no network connectivity.	Refresh the page.
MSG-1556	User is able to cancel the Search Mode without clicking the 'Cancel Button'	This only happens if the user deletes the search characters. When done adjusting the search entry initiate the search again.
MSG-1550	Quick Messages remove text entered by user.	None.
MSG-1405	A bulk selection option is not available to select all rooms.	Select the bulk selector next to each room.
MSG-1252	The application won't automatically recover from a "server busy" state after the server recovers.	Refresh the browser.
MSG-1218	No tooltip is displayed when hovering over an exclusive hospital based role cell displayed in a unit.	Open the profile to see all information.

32 issues Refresh

Key	Release Note Summary	Known Workarounds
IRIS-3751	On rare scenarios, a broadcast message will not send.	None.
IRIS-3737
IRIS-3730	A building which contains a "retained" Unit because they were previously logged in there cannot be deleted.
IRIS-3698	Data in debug.log is not redacted when audit subsystem goes to buffering mode.	None.
IRIS-3682	A new audit record is not created when the iPhone changes charging state.	None.
IRIS-3670	A patient in a virtual room will have missing information when searching for the patient while unavailable and in a non-default role that has patient viewing privileges.	None.
IRIS-3642	Constraints on email address formatting differs between bulk upload and Admin.	When adding users with a CSV, check that the email addresses are valid.
IRIS-3613	The External IDs of Units, Rooms or Beds that are already stored in the system are left untouched after importing a .CSV file with those fields empty.	Remove IDs in Admin instead of with a .CSV file.
IRIS-3573	If a user extension is removed and not the DID, the same DID will appear in the profile even after adding a new extension.	Remove DID when updating or removing a user extension.
IRIS-3568	[VOne] Incorrect Call Duration will be displayed for Call Records with PSTN/PBX after force close / re-log in. The value shown is higher than actual call duration.	None.
IRIS-3567	[Audit] Shadow Assignments are not presented in Audit CSV export files when the user goes Unavailable.	None.
IRIS-3561	[Audit][Voice] Affected Username field from the Voice CSV export file is empty when calling a PBX/PSTN number.	None.
IRIS-3476	User email address is case sensitive.	Ensure email addresses are unique upon entry.
IRIS-3463	Importing Excel files that contain UTF-8 characters and which were exported with the BOM, causes an error.	Remove/replace any non-ASCII UTF-8 characters in the Excel file, before importing.
IRIS-3399	When re-activating a user account where a field value is already in use, the server will send back two error codes instead of one.
IRIS-3343	CSV files can be imported without the "SSO name" and/or "External Username" column headers	Ensure that the CSV file includes "SSO name" and "External Username" column headers, then re-import the file.
IRIS-3338	The SSO Domain and External Username fields are still configurable, when the Authentication Method is set to "Voalte"	Leave these fields blank unless the desired authentication method is "SSO".
IRIS-3298	Exporting a user CSV that failed will have extra columns.	None. Columns will not cause any issues if CSV is uploaded into Admin.
IRIS-3268	Endpoints records may be missing fields or showing incorrect information for a user logged into Voalte One/Me and Admin at the same time.	None. Most users that need to be looked up in Endpoints will not be signed into both Admin and another client at the same time.
IRIS-3246	A Voalte Messenger user can see an extra exclusive role on their profile that not visible to other users when logging in by selecting "proceed with no assignments"	None.
IRIS-3230	Call Context field is empty for a PBX-PBX call record which occurred due to transfers and redirects	None.
IRIS-3214	The "60473" error code is displayed for every missing/invalid non-role header in the Import User Error pop-up.	Verify that the headers are correct prior to uploading.
IRIS-3213	If a user's account is change to "user" type (instead of administrator) while he or she is logged into Admin, an error message will display when editing the extension range.	None.
IRIS-3205	Creating or editing extension ranges can appear to timeout when there are already many long extension ranges already in the system.	Consolidate extension ranges where possible. The update might still succeed even though it shows a timeout. If it doesn't contact Voalte for support.
IRIS-3192	[Audit] The user's assignment information will not be blank if the app is force close when events are received and presence is set to unavailable.	None.
IRIS-3189	A user whose default role changes from Hospital Based to Unit based while offline will not be seen in the unit by other users.	Force close and re-launch application to see the user.
IRIS-3176	Audit records have missing fields if a PBX number is transferred to another PBX number via a Volte One attended transfer.	None.
IRIS-3150	A user's details appear under both devices in Endpoints after logging into a second phone and kicking the user out of the first phone.	None.
IRIS-3135	[Voalte One] After deleting the call record of a user who performed a blind transfer, force closing and re-launching the app will display the call record to whom the user was blind transferred.	None.
IRIS-3111	'Limits Changed' pop-up is incorrectly displayed in Shift Overview, even though the limits have not been changed on the server	None.
IRIS-3102	Users with a large number of personal contacts (50+) can lose contacts in rare circumstances.	Recreate the lost contact.
IRIS-3068	The location field on the Endpoints page doesn't display the name of the building.	None.
IRIS-3067	[Voalte One] IVR number is not displayed in a profile when the user has no department or home unit assigned.	None.
IRIS-3041	[Endpoints export] "null" or "undefined" is displayed in the fields that are supposed to be blank.	None.
IRIS-3024	[Endpoints] The presence bubble doesn't update when the user is temporarily disconnected.	None.
IRIS-3016	Roles attributes are not inherited from parent group after bulk importing with attribute columns blank.	Fill out attributes for every role on CSV prior to uploading to Admin.
IRIS-2989	[PN display enabled] If a Voalte One user force quits the app while calling a Voalte Me user (with a shared preferred number) that the Voalte One user has a previously call record with, the preferred number of the Voalte Me user will be displayed.	None.
IRIS-2972	An Android Voalte user is taken to the wrong screen after going from Unavailable to Available and bumping someone else from an exclusive role.	Finish shift selection to go back into the application.
IRIS-2906	No unit is displayed on APNS / GCM notification when the home unit is not selected and a department is not assigned, and multiple units are selected.	None.
IRIS-2904	Search results ignore the space character when sorting.	None.
IRIS-2618	Exporting VADs take a significant amount of time.	None.
IRIS-2613	Users might remain displayed as Temporarily Disconnected in the application when mass logging out from Voalte Admin.	Force quit and relaunch the application.
IRIS-2557	"Previous ..." fields on the Endpoints page are empty after deactivating the user who was previously logged in on the device.	None.
IRIS-2501	An error is received when creating or deleting multiple extension ranges at once.	Refresh the page.
IRIS-2436	"LDAP Username" and "LDAP Domain" fields are not required if the Auth Type has been set to LDAP when importing users.	None.
IRIS-2410	If a user manually assigns to a patient, they will be automatically re-assigned after a discharge and re-admit if during the same session.	Log out and in or manually un-assign from the patients.
IRIS-2383	Editing shift skips the room selection view if there is only one room to display.	User must log out and in or the unit must have more than one room available.
IRIS-2350	Directory structure export does not order unit and rooms in ascending order.	Sort rows in ascending order if desired in the .csv file.
IRIS-2324	An error may be received when removing a building, unit, or room which has a patient currently assigned.	None.
IRIS-2317	A user will be counted twice for the available/busy count for a room if the user is assigned to the room and the patient.	None.
IRIS-1964	The "battery_connected" parameter has the value it had before switching "battery_pack_req" to "disable".	None.
IRIS-1926	The REST API allows uploading of Contact numbers with non-numeric characters.	Only submit the digits, without formatting characters, to the REST API for Contact entries.
IRIS-1727	DID Number should not be automatically re-populated once re-entering an extension number of a user whose extension was previously removed.	Delete the DID if it no longer applies to the user.
IRIS-1630	A user can still be observed in the team that they are no longer assigned to if bumped by another user.	Navigate away and back to the Team.
IRIS-1347	DID number is not displayed in Voalte->PSTN call scenario where Voalte user has a DID number assigned.	None.
IRIS-1252	Changing a role from unit to hospital-based (or hospital to unit-based) causes Role extensions to not be editable.	Change role extensions prior to switching from unit to hospital-based (or hospital to unit-based).
IRIS-305	Deleted call records may appear again in the call history.	The system currently only deletes the call history that has been loaded on the client. To delete the whole history you must load the whole history, then perform the delete.

57 issues Refresh

Key	Release Note Summary	Known Workarounds
VFS-279	A user cannot take a call off of hold is the other user is in call rescue.	Wait until the user in call rescue regains connectivity.
VFS-235	When pressed by a Voalte user during a call, keypad tones stutter for call recipients on the PBX / PSTN side	Please avoid pressing the keypad during an active call.
VFS-229	SIP alarms do not work due to OPUS integration	This is a configuration issue that sends calls to the incorrect port. Change the receiving port to 5070, and call should begin working correctly again.
VFS-198	A call can take up to 6 seconds to resume if both parties take the call off hold at the same time.	None.
VFS-161	The on Hold melody is not audible if placing the call on Hold while being Blind Transferred - Call Rescue might kick in.	Unhold the call.

5 issues Refresh

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