Executive summary.
Voalte Platform Server 3.7 allows customers to take advantage of features listed in the application release notes as well as the ones listed below. Voalte Messenger is released in conjunction with Voalte Platform Server, so its release notes are included in this document. Voalte Messenger 3.7 introduces notification support so that users won't miss any critical messages, regardless of what they are working on.
Voalte Platform Server 3.7 and Voalte Messenger 3.7 are available starting January 21, 2019. Please reach out to your Voalte representative for more information.
Supported browsers.
Voalte Platform Server 3.7 is supported on Internet Explorer (version 11) and Google Chrome.
New features and functionality improvements.
Voalte Platform Server 3.7 introduces many other new features and fixes several known bugs, which are listed below.
Access third-party apps from the Patients screen.
Requires 3.7 Voalte Platform Server
Users with patient-viewing privileges can tap or click the patient information within a room and be redirected to a third-party patient-centric system, such as an electronic health record (EHR). For example, a user could click a patient's name in Voalte Messenger to be redirected to the patient's record in Epic.
You can link up to five unique sources per patient listing in Voalte Platform. Links can be set up to use patient identifiers to connect Voalte Platform with native applications or websites. Websites will display in the in-app web browser on the mobile client if the client has been configured accordingly in Voalte Admin.
Automatically add the patient name to group messages.
Requires 3.7 Voalte Platform Server
In Voalte Messenger, when a user with patient-viewing privileges creates a group message addressed to members of a care team, the subject of the group message is formatted to display the patient’s name, room and date.
If one of the recipients included in the group message is not a part of the care team or does not have patient-viewing privileges, the group message subject will not include the patient name.
Call Voalte Messenger user's preferred number.
Voalte Messenger users now show as callable in the Voalte Directory. A preferred number must be included in the user’s profile, which can be either a cell phone or desk phone number. If you are running a 3.7.1 server version, Voalte Messenger users with a saved preferred number will have an option in the Profile Menu to disable this feature.
Display EHR roles for users on a care team.
Requires 3.7 Voalte Platform Server
Hospitals that have integrated Voalte Platform with their EHR can choose to display EHR roles for Voalte Platform users in the care team when a patient is viewed in a Voalte Platform app. In Voalte Messenger, the EHR role listed will be in addition to the Voalte Platform roles the user selected during login. The EHR role is visible only from the patient screen and is not searchable.
Edit team names without removing assigned roles.
Requires 3.7 Voalte Platform Server
When editing or deleting a team name, Voalte Admin users are no longer required to remove all existing assigned roles.
Forward calls made to a Voalte Platform user’s extension or DID number to the user’s preferred number.
Requires 3.7 Voalte Platform Server
You can enable call forwarding to the preferred number of a user who has a user extension or DID number.
Calls will route when the signed-in Voalte Messenger user has a preferred number saved to his or her profile.
Override Mute switch and Do Not Disturb settings.
Requires 3.7 Voalte Platform Server
Voalte Platform can override the Do Not Disturb (DND) settings on Android and iOS devices (currently not available for iOS Voalte One). For Voalte One, this is set up and managed in Voalte Admin.
Single sign-on support.
Requires 3.7 Voalte Platform Server
Voalte Platform supports single sign-on (SSO), which allows users to sign in to one application that also can log them into Voalte Platform. Multiple authentication services can be added to each user’s account. You can choose to require users to log in with SSO only.
Note: Voalte Platform will need to validate against each identity provider.
Voalte Messenger notifications.
Requires 3.7 Voalte Platform Server
Voalte Messenger now supports Google Chrome and Microsoft IE browser notifications. To start receiving notifications, users will need to allow their Voalte Messenger browser to post notifications from the pop-up that appears when the application is launched.
Note: If the Voalte Messenger tab is closed but the user is still logged in, he or she will not receive browser notifications from the application.
Resolved anomalies.
| MSG-2640 |
User may see other users in an additional incorrect unit or department when viewing by roles. |
| IRIS-3638 |
Unable to load Endpoints page in Voalte Admin. |
New anomalies.
| Key |
Release Note Summary |
Known Workarounds |
|---|
Known anomalies.
| ADM-1799 |
[Chrome] Preferred number field is populated if a username is saved in Chrome. |
Clear field and enter the preferred number. Resolved in 3.7.3.
|
| ADM-1789 |
Import progress bar reports the incorrect number of records successfully uploaded. |
None. Export failed CSV to see how many records remain.
|
| ADM-1772 |
Voalte Admin is not functional if the computer does not have access to "cdn.segment.com". |
Ensure the computer has access to "cdn.segment.com".
|
| ADM-1771 |
Admin may load slowly for certain pages. |
None.
|
| ADM-1747 |
Filling in the Username field from the "Active Directory" section will not self configure the "Domain" field when only one domain is configured. |
Manually select the domain. Resolved in 3.7.3.
|
| ADM-1736 |
The default ringtone sounds are not played when clicking the play button after being reset to defaults after disabling the override_mute_switch parameter - the ringtones previously changed to something other than the defaults. |
Refresh the browser.
|
| ADM-1696 |
"An unknown error has occurred" pop-up is displayed if trying to add a new extension range while having no Ethernet Connectivity (http timeout) |
None.
|
| ADM-1695 |
A non user-friendly "- 1 -" error is displayed when navigating / creating a location in Admin and http timeout occurs. |
Refresh the page when have Ethernet connection.
|
| ADM-1678 |
Admin will display the incorrect error message when attempting to log in without internet connectivity. |
None.
|
| ADM-1635 |
[SSO] The Active Directory's "Username" and "Domain" fields are repopulated after saving the changes |
Refreshing the browser will clear the fields the way they should be.
|
| ADM-1578 |
The password field when editing a user will be populated after saving a new password and re-accessing user editor. |
Clear out password field if no further changes to the password are needed.
|
| ADM-1558 |
"An error occurred creating the role/group. Please try again!" error is received when trying to create a role that already exists in the system. |
Error should indicate that role already exists.
|
| ADM-1519 |
[IE11] Dashboard tab may lose functionality after adding a mobile number to several users from "No Mobile Number" report. |
Click on another tab and then click on "Dashboard" tab.
|
| ADM-1437 |
The color of the mandatory field indicator placed on Details tab is not changing to red when several mandatory fields are empty. |
Refer to Admin manual for list of mandatory fields.
|
| ADM-1435 |
[IE11] "Details" and "Roles" tabs may be displayed empty when bulk inspecting users. |
Use single inspector instead of bulk.
|
| ADM-1368 |
The export progress bar may update incorrectly for small or medium exports. |
None.
|
| ADM-1335 |
The mobile number is not successfully saved if dismissing the confirmation dialog using the Esc key. |
Click "Close" to ensure mobile number is saved.
|
| ADM-1214 |
Import progress bar is displaying incorrect information after importing a file containing an invalid GUID and/or duplicate location. |
None.
|
| ADM-1160 |
"Users" page might get stuck up to ~40 seconds when browsing between pages while set to display up to 200 results per page. |
Use Chrome. If you must use IE 11, set it to display 25 results per page. The pages show slower with each step up above 25 when running on IE 11.
|
| ADM-1112 |
The "Units & Rooms" page gets stuck in infinite loading after trying to delete a unit, which cannot be deleted. |
Reload page.
|
| ADM-985 |
Error Message is not received when saving a non-Voalte One user account with DID and without a Voalte extension. |
None.
|
| MSG-2641 |
Voalte Messenger remains stuck in reconnection if the computer has no access to "cdn.segment.com". |
Segment is a tool used for analytics. Please ensure traffic is not blocked.
|
| MSG-2639 |
The current user is displayed in a not assigned unit or department after receiving a directory_update for himself or herself while viewing the list by roles. |
Click the back button and re-access the unit or department.
|
| MSG-2610 |
The ringtone is not played for every message received if multiple messages are received in quick succession |
Avoid sending many messages in quick succession.
|
| MSG-2606 |
The user's Title is not displayed upon accessing the user profile section from a conversation |
View the user's Title by searching for them under the 'Browse' tab.
|
| MSG-2599 |
The user's pill is displaying a loading spinner when accessing a Group Profile with more than 1300 recipients. |
None. Close the Group Profile.
|
| MSG-2597 |
Loading spinner is displayed over the credentials fields, when trying to login while the server is busy. |
None.
|
| MSG-2591 |
The Role Extension and Role DID are not displayed for the self user's own Role Profile. |
None.
|
| MSG-2586 |
The "Unable to get property 'username' of undefined or null reference" error is displayed if "10405 Already Logged in" is received on the log-in screen. |
None.
|
| MSG-2585 |
"Unknown error" message is displayed on the "Log-in screen" if one of the "10400, 10402, 10503, 11410, 11411 or 11412" error messages are received. |
Retry the login. Report the error to Voalte if not able to get past the error.
|
| MSG-2579 |
Messenger is not loaded properly and the user taken to the log in screen if a failover or IRIS restart occurs while refreshing the page. |
Reload the page after the server recovers.
|
| MSG-2571 |
User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history. |
Refresh the browser.
|
| MSG-2567 |
Status and directory updates received while being disconnected for a long period of time (around 1 hour) won't be reflected when reconnected. |
Navigate away from the directory screen and back, or refresh your browser.
|
| MSG-2564 |
The app occasionally gets stuck in Shift Overview, after editing the Shift Assignment. |
Force close, and relaunch application.
|
| MSG-2562 |
The "Only one window/tab may be open..." error message might be displayed if opening another MSG instance in the same browser - no tone is played. |
Don't switch back to the initial MSG instance before the new instance is fully loaded.
|
| MSG-2558 |
"Failed to load user preferences" error is displayed when continuing with no role or location - or when performing a page refresh after being bumped from an Unit Exclusive role |
None. The user preferences successfully load in a subsequent request.
|
| MSG-2556 |
[Chrome] The priority tone is played only once if the user is logged out due to inactivity session timeout, last log-in wins, etc |
None.
|
| MSG-2535 |
Unit list in the directory is scrolled back to the top after scrolling down and selecting a unit, then going back to the unit list. |
Scroll back down to the desired unit.
|
| MSG-2488 |
No warning message is displayed when trying to login while there is no network connectivity. |
Attempt to login again after establishing network connection.
|
| MSG-2446 |
Favorite star is not displayed anymore alongside the Favorited Team after the Team name is changed from Voalte Admin. |
Navigate out of the current display and back in.
|
| MSG-2418 |
Voalte Messsenger remains in infinite loading after double clicking the Login button while the same user is logged in on other device. |
Close and reopen the browser.
|
| MSG-2415 |
Favorite star appears not selected in a User Profile after that user logs into a unit currently in view. Error message displays when clicking the star. |
Navigate away and back to the User Profile or refresh the browser.
|
| MSG-2407 |
User is dropped into Home view after being bumped from an exclusive role/unit while viewing that unit. |
Navigate back to unit.
|
| MSG-2375 |
The app gets stuck in "Reconnection" mode, if connectivity is lost and regained while logging in with Single Sign-On |
Force quit the app, then restart it, and log in via Single Sign-On again.
|
| MSG-2343 |
Tooltip will not display user's DID when viewing by role if the role has a role extension but not a role DID. |
Extension is still displayed. Click on the role profile to see the user's DID.
|
| MSG-2295 |
The updated status and presence of a user inside a collapsed role cell is reverted to the original values if performing then cancelling a search. |
Leave the collapsed role cell and return to it.
|
| MSG-2278 |
A user without a default department that selects "proceed with no assignments" after selecting an exclusive role may see the role on his or her own profile after completing shift selection. |
Reload the page. Note that the user didn't take the exclusive role from the person who had it previously.
|
| MSG-2252 |
User can't return to the Location selector, if the page is refreshed after showing the "Confirm Bump" pop-up |
Avoid refreshing the page when the "Confirm Bump" popup is being shown.
|
| MSG-2249 |
Opening views with a large number of users takes several seconds in Internet Explorer. |
Please wait up to ~10 seconds for the large directory to load.
|
| MSG-2221 |
The "Room" Pill is not dynamically updated on My Profile / User Profile / Role Profile when a Patient is Admitted |
Force quit the application and reload the page.
|
| MSG-2218 |
The user is redirected from a Profile screen to the Slide Intro screen after the user deletes all conversations |
Delete conversations individually.
|
| MSG-2179 |
The Favorites "star" is not displayed for a Unit in "view by" Rooms mode |
View Favorites in a different mode.
|
| MSG-2146 |
If a transferred Patient is accessed from Search, the user is taken to the previous location and the Patient will still be displayed temporarily |
None.
|
| MSG-2124 |
User is taken to the Landing Spot instead of the shift overview screen after choosing to "Proceed with no role" if they select only a hospital exclusive role that is assigned to another user. |
Open your profile to view your assignments and perform a shift edit to add an assignment if necessary.
|
| MSG-2112 |
When a patient is discharged/bumped/moved, then readmitted into the same Room, the Room is not updated with their name |
None.
|
| MSG-2084 |
The user is taken to the log-in screen if the page is refreshed while having no connectivity |
Refresh the screen and then re-click on the "log-in" button.
|
| MSG-2067 |
[IE] Refreshing Voalte Messenger can take up to 10 seconds. |
None.
|
| MSG-2058 |
Clicking on another user in a group message profile does not open the user profile. |
Search for the user and click to open user profile.
|
| MSG-1965 |
Voalte Messenger will stay in shift overview for two seconds after clicking Done. |
None.
|
| MSG-1946 |
An error occurs when the user refreshes the page while inside a Conversation |
Wait 10 seconds until the error gets dismissed.
|
| MSG-1871 |
Unable to access My Profile screen from Group Messaging mode |
Navigate away from the screen, then re-open My Profile.
|
| MSG-1846 |
A photo message might remain stuck in "image loading spinner" if a conversation is opened while having no network connectivity. |
Refresh the page.
|
| MSG-1556 |
User is able to cancel the Search Mode without clicking the 'Cancel Button' |
This only happens if the user deletes the search characters. When done adjusting the search entry initiate the search again.
|
| MSG-1550 |
Quick Messages remove text entered by user. |
None.
|
| MSG-1405 |
A bulk selection option is not available to select all rooms. |
Select the bulk selector next to each room.
|
| MSG-1252 |
The application won't automatically recover from a "server busy" state after the server recovers. |
Refresh the browser.
|
| MSG-1218 |
No tooltip is displayed when hovering over an exclusive hospital based role cell displayed in a unit. |
Open the profile to see all information.
|
| IRIS-3751 |
On rare scenarios, a broadcast message will not send. |
None.
|
| IRIS-3737 |
|
|
| IRIS-3730 |
A building which contains a "retained" Unit because they were previously logged in there cannot be deleted. |
|
| IRIS-3702 |
[iOS] If alarms are sent to a user when he or she does not have network connectivity, he or she may not receive notifications for some of the alarms once network connectivity is regained. |
None.
|
| IRIS-3698 |
Data in debug.log is not redacted when audit subsystem goes to buffering mode. |
None.
|
| IRIS-3682 |
A new audit record is not created when the iPhone changes charging state. |
None.
|
| IRIS-3670 |
A patient in a virtual room will have missing information when searching for the patient while unavailable and in a non-default role that has patient viewing privileges. |
None.
|
| IRIS-3653 |
The tones selected while on Voalte Me may play while on Voalte One for notifications received with APNS. |
None.
|
| IRIS-3650 |
The "Accept & Call" option is not shown in within the notification for an alarm received through APNS. |
The user will be able to see the option in the Alert history screen.
|
| IRIS-3642 |
Constraints on email address formatting differs between bulk upload and Admin. |
When adding users with a CSV, check that the email addresses are valid.
|
| IRIS-3614 |
[Endpoints] After an endpoint is logged out due to session timer it shows as a ghost record on the Endpoints Page and CSV export file. |
The ghost record clears when a user logs into the endpoint again.
|
| IRIS-3613 |
The External IDs of Units, Rooms or Beds that are already stored in the system are left untouched after importing a .CSV file with those fields empty. |
Remove IDs in Admin instead of with a .CSV file.
|
| IRIS-3601 |
[Audit][Directory] Changing the picture of a user from Admin does not capture the performing user in the Audit CSV Export file. |
None.
|
| IRIS-3580 |
[Audit] Being connected with the same user on ADMIN and a Voalte end user client at the same time, device information might be missing from Audit Export CSV files and Audit DB. |
If logged into Admin first, this does not occur. If you log in to Admin, when already logged in to a Voalte end user client, then force close and relaunch the end user client so Audit will record the correct user information.
|
| IRIS-3573 |
If a user extension is removed and not the DID, the same DID will appear in the profile even after adding a new extension. |
Remove DID when updating or removing a user extension.
|
| IRIS-3571 |
Performing multiple blind transfers (two) will wrongly indicate the Callee for the first call in the Audit DB and CSV export. |
None.
|
| IRIS-3569 |
User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history. |
Force close and relaunch app.
|
| IRIS-3568 |
[VOne] Incorrect Call Duration will be displayed for Call Records with PSTN/PBX after force close / re-log in. The value shown is higher than actual call duration. |
None.
|
| IRIS-3567 |
[Audit] Shadow Assignments are not presented in Audit CSV export files when the user goes Unavailable. |
None.
|
| IRIS-3566 |
[VOne] Call records with Deactivated users are lost after a Force Close / Re-log into the application. |
None.
|
| IRIS-3561 |
[Audit][Voice] Affected Username field from the Voice CSV export file is empty when calling a PBX/PSTN number. |
None.
|
| IRIS-3497 |
The 'Load More' button is shown in the Collapsed Role Cell even when the number of search results is under the dir_limit by 1. |
None.
|
| IRIS-3476 |
User email address is case sensitive. |
Ensure email addresses are unique upon entry.
|
| IRIS-3463 |
Importing Excel files that contain UTF-8 characters and which were exported with the BOM, causes an error. |
Remove/replace any non-ASCII UTF-8 characters in the Excel file, before importing.
|
| IRIS-3399 |
When re-activating a user account where a field value is already in use, the server will send back two error codes instead of one. |
|
| IRIS-3343 |
CSV files can be imported without the "SSO name" and/or "External Username" column headers |
Ensure that the CSV file includes "SSO name" and "External Username" column headers, then re-import the file.
|
| IRIS-3338 |
The SSO Domain and External Username fields are still configurable, when the Authentication Method is set to "Voalte" |
Leave these fields blank unless the desired authentication method is "SSO".
|
| IRIS-3298 |
Exporting a user CSV that failed will have extra columns. |
None. Columns will not cause any issues if CSV is uploaded into Admin.
|
| IRIS-3268 |
Endpoints records may be missing fields or showing incorrect information for a user logged into Voalte One/Me and Admin at the same time. |
None. Most users that need to be looked up in Endpoints will not be signed into both Admin and another client at the same time.
|
| IRIS-3246 |
A Voalte Messenger user can see an extra exclusive role on their profile that not visible to other users when logging in by selecting "proceed with no assignments" |
None.
|
| IRIS-3230 |
Call Context field is empty for a PBX-PBX call record which occurred due to transfers and redirects |
None.
|
| IRIS-3214 |
The "60473" error code is displayed for every missing/invalid non-role header in the Import User Error pop-up. |
Verify that the headers are correct prior to uploading.
|
| IRIS-3213 |
If a user's account is change to "user" type (instead of administrator) while he or she is logged into Admin, an error message will display when editing the extension range. |
None.
|
| IRIS-3205 |
Creating or editing extension ranges can appear to timeout when there are already many long extension ranges already in the system. |
Consolidate extension ranges where possible. The update might still succeed even though it shows a timeout. If it doesn't contact Voalte for support.
|
| IRIS-3192 |
[Audit] The user's assignment information will not be blank if the app is force close when events are received and presence is set to unavailable. |
None.
|
| IRIS-3189 |
A user whose default role changes from Hospital Based to Unit based while offline will not be seen in the unit by other users. |
Force close and re-launch application to see the user.
|
| IRIS-3176 |
Audit records have missing fields if a PBX number is transferred to another PBX number via a Volte One attended transfer. |
None.
|
| IRIS-3150 |
A user's details appear under both devices in Endpoints after logging into a second phone and kicking the user out of the first phone. |
None.
|
| IRIS-3135 |
[Voalte One] After deleting the call record of a user who performed a blind transfer, force closing and re-launching the app will display the call record to whom the user was blind transferred. |
None.
|
| IRIS-3111 |
'Limits Changed' pop-up is incorrectly displayed in Shift Overview, even though the limits have not been changed on the server |
None.
|
| IRIS-3102 |
Users with a large number of personal contacts (50+) can lose contacts in rare circumstances. |
Recreate the lost contact.
|
| IRIS-3068 |
The location field on the Endpoints page doesn't display the name of the building. |
None.
|
| IRIS-3067 |
[Voalte One] IVR number is not displayed in a profile when the user has no department or home unit assigned. |
None.
|
| IRIS-3041 |
[Endpoints export] "null" or "undefined" is displayed in the fields that are supposed to be blank. |
None.
|
| IRIS-3024 |
[Endpoints] The presence bubble doesn't update when the user is temporarily disconnected. |
None.
|
| IRIS-3016 |
Roles attributes are not inherited from parent group after bulk importing with attribute columns blank. |
Fill out attributes for every role on CSV prior to uploading to Admin.
|
| IRIS-2989 |
[PN display enabled] If a Voalte One user force quits the app while calling a Voalte Me user (with a shared preferred number) that the Voalte One user has a previously call record with, the preferred number of the Voalte Me user will be displayed. |
None.
|
| IRIS-2972 |
An Android Voalte user is taken to the wrong screen after going from Unavailable to Available and bumping someone else from an exclusive role. |
Finish shift selection to go back into the application.
|
| IRIS-2906 |
No unit is displayed on APNS / GCM notification when the home unit is not selected and a department is not assigned, and multiple units are selected. |
None.
|
| IRIS-2904 |
Search results ignore the space character when sorting. |
