20210201: Release of Android Voalte One® Application 3.7.14

02/01/21

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of devices running Android Voalte One^® Application about the upcoming release of Android Voalte One 3.7.14 on 02/01/21. This release includes bug fixes and product enhancements.  

Impact.

On 02/01/21:

The following changes will take place:

• Android Voalte One Application 3.7.14 will replace Voalte One 3.7.10

• Release notes for Android Voalte One Application 3.7.14 are available on the Voalte Knowledge Base.

Note: If you do not have access to the Voalte Knowledge Base, please submit a ticket to Voalte Support to request access. 

New features and changes in functionality.

This section contains brief descriptions of the new features and changes included in Android Voalte One Application 3.7.14.

New feature

• Chat Message Forwarding

  • Tapping and holding on a chat message will present mobile users with the option to “Forward”. When selected, a new ad hoc text message is created with the body of the original message in the input field of the new chat.

  • NOTE: This is only for the 3.7.14 mobile clients and does not require a 3.7.14 server.

Tapping and holding the desired chat message and select forward.	Locate the desired recipient and send the forwarded chat message.	Chat message forwards to the desired user.

Changes in functionality

• Update to in-app feedback

  • As announced in the previous bulletin, Voalte In-App Feedback, Voalte is changing in-app feedback in the release of 3.7.14 to enable end users to voice their opinion on the product. All in-app feedback will be routed to the Voalte Product team. In-app feedback should not be used for production issues experienced by end users. Production issues should be directed to the hospital’s help desk or to the Voalte Support team using one of the methods listed below.

    • Any production issues that need to be reported to the Voalte Support team should be done through the help desk portal, email, or by calling the help desk.

      • Email: [email protected]

      • Phone number: 844-283-7110

      • Link to portal: https://voalte2.zendesk.com/

  • After your Voalte Mobile app upgrades to 3.7.14, any submissions using in-app feedback will be treated as non-critical end user feedback about the product.

  • After your Voalte Mobile app upgrades to 3.7.14, customers whose Feedback button is currently disabled will have a functioning in-app Feedback button.  Customers who wish for end user issues to be reported to the hospital help desk should encourage users to follow hospital procedure.

  • Note: Currently, we do not plan to have an option to disable this feature. We find direct end user feedback very valuable at Voalte. Hearing from end users will help us better understand areas of improvement.

  • Note: We will not be able to offer a log of submitted feedback from your site.  

Validations.

Operating systems.

Android

• Android Voalte One 3.7.14 is supported on the following devices:

  • TC51-HC: Nougat, Oreo

  • TC52-HC: Oreo

  • Versity: Oreo 

The list of validated Android patches can be found on the Voalte Knowledge Base.

Voalte Mobile Server versions.

Android  Voalte One 3.7.14 is supported on Voalte Mobile Server versions 3.5 through 3.7.14.

Note: Voalte Mobile Server 3.7.14 is not supported on mobile clients prior to 3.7.14.

Next steps.

Follow the steps below to get started with Voalte Mobile 3.7.14.

Voalte One.

Android Voalte One customers with compatible operating systems can upgrade to Voalte One 3.7.14 starting 02/01/21.

Voalte Mobile Server.

Android Voalte One 3.7.14 customers can begin requesting Voalte Mobile Server 3.7.14 upgrades starting 02/01/21.

Please contact the Voalte Support team at [email protected] for any questions or to request release notes.