Voalte Platform Server 3.7.17 Release Notes

Executive summary.

Voalte Platform Server 3.7 allows customers to take advantage of features listed in the application release notes as well as the ones listed below.

Voalte Platform Server 3.7.17 (which includes Voalte Messenger 3.7.17 and Voalte Admin 3.7.17) is available starting 05/06/21. Please reach out to your Voalte representative for more information.

Supported browsers.

Voalte Platform Server 3.7 is supported on Internet Explorer (version 11), Google Chrome and Microsoft Edge Chromium.

New features and functionality improvements.

Voalte Platform Server 3.7 introduces many other new features and fixes several known bugs, which are listed below. Directory response times have been notably improved compared to previous 3.7 versions. For descriptions of the features, please reach out to your Voalte representative.

Feature	Messenger	Admin	Requires customer to set up	Requires Voalte to modify
Access third-party apps from the Patients screen.
Automatically add patient information to a new text message in Voalte Mobile.
Automatically add patient names to the group message subject.
Call Voalte Messenger user’s preferred number.
Display EHR roles for users on a care team.
Edit team names without removing assigned roles.
Endpoints improvements.
Forward calls made to a Voalte user’s extension or DID to his or her preferred number.
Password manager support.
Single sign-on support.
Voalte Messenger notifications.

REST API Changes

Description

Executive summary.
Voalte Platform Server 3.7 allows customers to take advantage of features listed in the application release notes as well as the ones listed below.

Voalte Platform Server 3.7.17 (which includes Voalte Messenger 3.7.17 and Voalte Admin 3.7.17) is available starting 05/06/21. Please reach out to your Voalte representative for more information.

Supported browsers.

Voalte Platform Server 3.7 is supported on Internet Explorer (version 11), Google Chrome and Microsoft Edge Chromium.

New features and functionality improvements.

Feature	Messenger	Admin	Requires customer to set up	Requires Voalte to modify
Access third-party apps from the Patients screen.
Automatically add patient information to a new text message in Voalte Mobile.
Automatically add patient names to the group message subject.
Call Voalte Messenger user’s preferred number.
Display EHR roles for users on a care team.
Edit team names without removing assigned roles.
Endpoints improvements.
Forward calls made to a Voalte user’s extension or DID to his or her preferred number.
Password manager support.
Single sign-on support.
Voalte Messenger notifications.

REST API Changes

Description	Change
None.

Resolved anomalies.

Key	Release Note Summary
IRIS-3938	If peer-to-peer calling is disabled, Voalte One to Voalte One calls in audit will not be marked as voalte_to_voalte, instead they are marked as voalte_to_external.
IRIS-3871	Audit can use too many ports which can result in a crash in Audit or VGP and later IRIS.

New anomalies.

Key	Release Note Summary	Known Workarounds
IRIS-5368	User is unable to set or change app-level PIN while logged via SSO.	None.

Known anomalies.

Key	Release Note Summary	Known Workarounds
VFS-294	[iOS] SIP to WCTP Alerts with no "Accept and Answer" option spam clients with call cancel requests that do not exist.
VFS-290	The DTMF tones are played on the PBX / PSTN side after the call is taken off of hold even if the keypad was used while the call was on hold.	None.
VFS-279	A user cannot take a call off of hold is the other user is in call rescue.	Wait until the user in call rescue regains connectivity.
VFS-198	A call can take up to 6 seconds to resume if both parties take the call off hold at the same time.	None.
MSG-3082	Using the inter app URL that loads a chat using the extension (/x-callback-url/chat?extension=) will cause an error to display.	Pull up a chat using the username instead of the extension.
MSG-2941	Using a {/#/x-callback-url/login?voalteSessionToken=} bookmarked link on a logged in Messenger will result in a broken login screen.	None.
MSG-2940	Using a {/#/x-callback-url/login?voalteSessionToken=} link can allow a user to be automatically signed back in by refreshing the page.	None.
MSG-2911	An error message will be received if a user refreshes the page after creating and sending a message to a 5+ person chat.	Do not refresh the browser for Voalte Messenger.
MSG-2767	Manual patient assignments are not over-written by EHR assignments.	Minimize the number of users who are using both manual and EHR assignments for patients.
MSG-2691	[Race Condition] Voalte Messenger Chat is not displaying the names or pictures of users when changing the current chat view several times while refreshing the page.	Refresh the page or log out and back in.
MSG-2656	[IE 11 on Windows 10] The text cursor is not positioned on a new line upon accessing a conversation and the auto-added patient information feature is on.	Move cursor to end of text.
MSG-2641	Voalte Messenger remains stuck in reconnection if the computer has no access to "cdn.segment.com".	Segment is a tool used for analytics. Please ensure traffic is not blocked.
MSG-2610	The ringtone is not played for every message received if multiple messages are received in quick succession	Avoid sending many messages in quick succession.
MSG-2606	The user's Title is not displayed upon accessing the user profile section from a conversation	View the user's Title by searching for them under the 'Browse' tab.
MSG-2599	The user's pill is displaying a loading spinner when accessing a Group Profile with more than 1300 recipients.	None. Close the Group Profile.
MSG-2597	Loading spinner is displayed over the credentials fields, when trying to login while the server is busy.	None.
MSG-2591	The Role Extension and Role DID are not displayed for the self user's own Role Profile.	None.
MSG-2586	The "Unable to get property 'username' of undefined or null reference" error is displayed if "10405 Already Logged in" is received on the log-in screen.	None.
MSG-2585	"Unknown error" message is displayed on the "Log-in screen" if one of the "10400, 10402, 10503, 11410, 11411 or 11412" error messages are received.	Retry the login. Report the error to Voalte if not able to get past the error.
MSG-2579	Messenger is not loaded properly and the user taken to the log in screen if a failover or IRIS restart occurs while refreshing the page.	Reload the page after the server recovers.
MSG-2571	User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history.	Refresh the browser.
MSG-2567	Status and directory updates received while being disconnected for a long period of time (around 1 hour) won't be reflected when reconnected.	Navigate away from the directory screen and back, or refresh your browser.
MSG-2564	The app occasionally gets stuck in Shift Overview, after editing the Shift Assignment.	Force close, and relaunch application.
MSG-2562	The "Only one window/tab may be open..." error message might be displayed if opening another MSG instance in the same browser - no tone is played.	Don't switch back to the initial MSG instance before the new instance is fully loaded.
MSG-2556	[Chrome] The priority tone is played only once if the user is logged out due to inactivity session timeout, last log-in wins, etc	None.
MSG-2446	Favorite star is not displayed anymore alongside the Favorited Team after the Team name is changed from Voalte Admin.	Navigate out of the current display and back in.
MSG-2418	Voalte Messsenger remains in infinite loading after double clicking the Login button while the same user is logged in on other device.	Close and reopen the browser.
MSG-2415	Favorite star appears not selected in a User Profile after that user logs into a unit currently in view. Error message displays when clicking the star.	Navigate away and back to the User Profile or refresh the browser.
MSG-2407	User is dropped into Home view after being bumped from an exclusive role/unit while viewing that unit.	Navigate back to unit.
MSG-2375	The app gets stuck in "Reconnection" mode, if connectivity is lost and regained while logging in with Single Sign-On	Force quit the app, then restart it, and log in via Single Sign-On again.
MSG-2295	The updated status and presence of a user inside a collapsed role cell is reverted to the original values if performing then cancelling a search.	Leave the collapsed role cell and return to it.
MSG-2252	User can't return to the Location selector, if the page is refreshed after showing the "Confirm Bump" pop-up	Avoid refreshing the page when the "Confirm Bump" popup is being shown.
MSG-2249	Opening views with a large number of users takes several seconds in Internet Explorer.	Please wait up to ~10 seconds for the large directory to load.
MSG-2221	The "Room" Pill is not dynamically updated on My Profile / User Profile / Role Profile when a Patient is Admitted	Force quit the application and reload the page.
MSG-2218	The user is redirected from a Profile screen to the Slide Intro screen after the user deletes all conversations	Delete conversations individually.
MSG-2179	The Favorites "star" is not displayed for a Unit in "view by" Rooms mode	View Favorites in a different mode.
MSG-2146	If a transferred Patient is accessed from Search, the user is taken to the previous location and the Patient will still be displayed temporarily	None.
MSG-2124	User is taken to the Landing Spot instead of the shift overview screen after choosing to "Proceed with no role" if they select only a hospital exclusive role that is assigned to another user.	Open your profile to view your assignments and perform a shift edit to add an assignment if necessary.
MSG-2112	When a patient is discharged/bumped/moved, then readmitted into the same Room, the Room is not updated with their name	None.
MSG-2084	The user is taken to the log-in screen if the page is refreshed while having no connectivity	Refresh the screen and then re-click on the "log-in" button.
MSG-2067	[IE] Refreshing Voalte Messenger can take up to 10 seconds.	None.
MSG-2058	Clicking on another user in a group message profile does not open the user profile.	Search for the user and click to open user profile.
MSG-1965	Voalte Messenger will stay in shift overview for two seconds after clicking Done.	None.
MSG-1946	An error occurs when the user refreshes the page while inside a Conversation	Wait 10 seconds until the error gets dismissed.
MSG-1871	Unable to access My Profile screen from Group Messaging mode	Navigate away from the screen, then re-open My Profile.
MSG-1846	A photo message might remain stuck in "image loading spinner" if a conversation is opened while having no network connectivity.	Refresh the page.
MSG-1556	User is able to cancel the Search Mode without clicking the 'Cancel Button'	This only happens if the user deletes the search characters. When done adjusting the search entry initiate the search again.
MSG-1405	A bulk selection option is not available to select all rooms.	Select the bulk selector next to each room.
MSG-1252	The application won't automatically recover from a "server busy" state after the server recovers.	Refresh the browser.
MSG-1218	No tooltip is displayed when hovering over an exclusive hospital based role cell displayed in a unit.	Open the profile to see all information.
IRIS-5085	A user's Preferred Number can be the same as their extension which can cause a call loop.	Avoid setting a user's preferred number and extension as the same number.
IRIS-5008	Calling fails if the Voice Gateway Proxy shuts down due to incoming calls crashing while disconnected from IRIS.
IRIS-4952	Username not changed in user_state table, if username is changed in Admin prior to the user logging in for the first time.	After the user has logged in, change the user's username to a different place holder name and then change it back to the intended username.
IRIS-4914	Server busy error 10507 prevents clients from connecting to the application or leaves users stuck on server busy.	Voalte Systems Engineer will need to bounce IRIS to resolve the issue.
IRIS-4850	Rooms with identical external room and bed IDs can be imported in the same unit.	None.
IRIS-4830	Certain database connections are not cleaned up after garbage collection runs, leading to memory leak.
IRIS-4667	User login timeouts during shift assignment due to server failing to process all available assignments.
IRIS-4498	A Role Group which contains a retained Role (by a user which is currently logged out) cannot be deleted via Admin	Ensure that the Role that is preventing the Role Group from being deleted is no longer retained by a user, then delete the Role and the desired Role Group.
IRIS-4493	ADFS 3.0 SSO compatibility fix	None.
IRIS-4476	Audit repeatedly fails on null constraint violation.	Manually clear out corrupted data.
IRIS-4344	[SMTP] Emails sent to individuals stack if multiple emails are received as one transaction.
IRIS-4258	When dialing the exclusive role extension of a user logged into Voalte Me or Voalte Messenger with no preferred number, the unit redirect of the role/location pair will. not be used. The user's default unit's redirect will be used.	None.
IRIS-4055	Users with multiple EHR roles, will show the last EHR role in the JSON message, instead of the first EHR role.	None
IRIS-3977	Unable to add new personal contacts because operation is exceeding timeout.	None.
IRIS-3964	A SSO username of a deactivated user is not able to be used by a new user account.	None.
IRIS-3939	Inconsistent and invalid 'default' boolean for teams in audit can return "undefined" value leading to invalid input syntax ERROR.	Submit a Voalte Support Ticket for the requested audit data if Error occurs.
IRIS-3861	[Race condition] users may not have any shift information in their profile after being temporarily disconnected for an extended period of time.	Edit shift or sign out and back in to restore shift information.
IRIS-3848	IRIS continually attempts to send an FCM that is too large to consume.	None.
IRIS-3773	Audit records for calls to exclusive role extensions which forward to a Voalte Me user's preferred number do not record which exclusive role extension was dialed.	None.
IRIS-3737	"An unknown error has occurred" may be displayed when editing or adding extension ranges in Admin on servers with over 4500 users.	If you encounter this issue, please reach out to Voalte to adjust the response_http_ms_timeout for the Admin.
IRIS-3730	A building which contains a "retained" Unit because they were previously logged in there cannot be deleted.	Have the user with the retained unit remove it from his or her list.
IRIS-3702	[iOS] If alarms are sent to a user when he or she does not have network connectivity, he or she may not receive notifications for some of the alarms once network connectivity is regained.	None.
IRIS-3670	A patient in a virtual room will have missing information when searching for the patient while unavailable and in a non-default role that has patient viewing privileges.	None.
IRIS-3642	Constraints on email address formatting differs between bulk upload and Admin.	When adding users with a CSV, check that the email addresses are valid.
IRIS-3613	The External IDs of Units, Rooms or Beds that are already stored in the system are left untouched after importing a .CSV file with those fields empty.	Remove IDs in Admin instead of with a .CSV file.
IRIS-3601	[Audit][Directory] Changing the picture of a user from Admin does not capture the performing user in the Audit CSV Export file.	None.
IRIS-3580	[Audit] Being connected with the same user on ADMIN and a Voalte end user client at the same time, device information might be missing from Audit Export CSV files and Audit DB.	If logged into Admin first, this does not occur. If you log in to Admin, when already logged in to a Voalte end user client, then force close and relaunch the end user client so Audit will record the correct user information.
IRIS-3573	If a user extension is removed and not the DID, the same DID will appear in the profile even after adding a new extension.	Remove DID when updating or removing a user extension.
IRIS-3571	Performing multiple blind transfers (two) will wrongly indicate the Callee for the first call in the Audit DB and CSV export.	None.
IRIS-3569	User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history.	Force close and relaunch app.
IRIS-3567	[Audit] Shadow Assignments are not presented in Audit CSV export files when the user goes Unavailable.	None.
IRIS-3566	[VOne] Call records with Deactivated users are lost after a Force Close / Re-log into the application.	None.
IRIS-3561	[Audit][Voice] Affected Username field from the Voice CSV export file is empty when calling a PBX/PSTN number.	None.
IRIS-3497	The 'Load More' button is shown in the Collapsed Role Cell even when the number of search results is under the dir_limit by 1.	None.
IRIS-3476	User email address is case sensitive.	Ensure email addresses are unique upon entry.
IRIS-3463	Importing Excel files that contain UTF-8 characters and which were exported with the BOM, causes an error.	Remove/replace any non-ASCII UTF-8 characters in the Excel file, before importing.
IRIS-3399	When re-activating a user account where a field value is already in use, the server will send back two error codes instead of one.	None.
IRIS-3338	The SSO Domain and External Username fields are still configurable, when the Authentication Method is set to "Voalte"	Leave these fields blank unless the desired authentication method is "SSO".
IRIS-3298	Exporting a user CSV that failed will have extra columns.	None. Columns will not cause any issues if CSV is uploaded into Admin.
IRIS-3268	Endpoints records may be missing fields or showing incorrect information for a user logged into Voalte One/Me and Admin at the same time.	None. Most users that need to be looked up in Endpoints will not be signed into both Admin and another client at the same time.
IRIS-3214	The "60473" error code is displayed for every missing/invalid non-role header in the Import User Error pop-up.	Verify that the headers are correct prior to uploading.
IRIS-3213	If a user's account is change to "user" type (instead of administrator) while he or she is logged into Admin, an error message will display when editing the extension range.	None.
IRIS-3192	[Audit] The user's assignment information will not be blank if the app is force close when events are received and presence is set to unavailable.	None.
IRIS-3176	Audit records have missing fields if a PBX number is transferred to another PBX number via a Volte One attended transfer.	None.
IRIS-3150	A user's details appear under both devices in Endpoints after logging into a second phone and kicking the user out of the first phone.	None.
IRIS-3135	[Voalte One] After deleting the call record of a user who performed a blind transfer, force closing and re-launching the app will display the call record to whom the user was blind transferred.	None.
IRIS-3111	'Limits Changed' pop-up is incorrectly displayed in Shift Overview, even though the limits have not been changed on the server	None.
IRIS-3102	Users with a large number of personal contacts (50+) can lose contacts in rare circumstances.	Recreate the lost contact.
IRIS-3068	The location field on the Endpoints page doesn't display the name of the building.	None.
IRIS-3067	[Voalte One] IVR number is not displayed in a profile when the user has no department or home unit assigned.	None.
IRIS-3041	[Endpoints export] "null" or "undefined" is displayed in the fields that are supposed to be blank.	None.
IRIS-3024	[Endpoints] The presence bubble doesn't update when the user is temporarily disconnected.	None.
IRIS-3016	Roles attributes are not inherited from parent group after bulk importing with attribute columns blank.	Fill out attributes for every role on CSV prior to uploading to Admin.
IRIS-2989	[PN display enabled] If a Voalte One user force quits the app while calling a Voalte Me user (with a shared preferred number) that the Voalte One user has a previously call record with, the preferred number of the Voalte Me user will be displayed.	None.
IRIS-2972	An Android Voalte user is taken to the wrong screen after going from Unavailable to Available and bumping someone else from an exclusive role.	Finish shift selection to go back into the application.
IRIS-2906	No unit is displayed on APNS / GCM notification when the home unit is not selected and a department is not assigned, and multiple units are selected.	None.
IRIS-2904	Search results ignore the space character when sorting.	None.
IRIS-2618	Exporting VADs take a significant amount of time.	None.
IRIS-2613	Users might remain displayed as Temporarily Disconnected in the application when mass logging out from Voalte Admin.	Force quit and relaunch the application.
IRIS-2557	"Previous ..." fields on the Endpoints page are empty after deactivating the user who was previously logged in on the device.	None.
IRIS-2501	An error is received when creating or deleting multiple extension ranges at once.	Refresh the page.
IRIS-2436	"LDAP Username" and "LDAP Domain" fields are not required if the Auth Type has been set to LDAP when importing users.	None.
IRIS-2410	If a user manually assigns to a patient, they will be automatically re-assigned after a discharge and re-admit if during the same session.	Log out and in or manually un-assign from the patients.
IRIS-2383	Editing shift skips the room selection view if there is only one room to display.	User must log out and in or the unit must have more than one room available.
IRIS-2350	Directory structure export does not order unit and rooms in ascending order.	Sort rows in ascending order if desired in the .csv file.
IRIS-2324	An error may be received when removing a building, unit, or room which has a patient currently assigned.	None.
IRIS-2317	A user will be counted twice for the available/busy count for a room if the user is assigned to the room and the patient.	None.
IRIS-1964	The "battery_connected" parameter has the value it had before switching "battery_pack_req" to "disable".	None.
IRIS-1926	The REST API allows uploading of Contact numbers with non-numeric characters.	Only submit the digits, without formatting characters, to the REST API for Contact entries.
IRIS-1727	DID Number should not be automatically re-populated once re-entering an extension number of a user whose extension was previously removed.	Delete the DID if it no longer applies to the user.
IRIS-1630	A user can still be observed in the team that they are no longer assigned to if bumped by another user.	Navigate away and back to the Team.
IRIS-1516	You cannot delete a role while it is assigned to a team in Voalte Admin.	Unassign the role from the team and then delete.
IRIS-1252	Changing a role from unit to hospital-based (or hospital to unit-based) causes Role extensions to not be editable.	Change role extensions prior to switching from unit to hospital-based (or hospital to unit-based).
IRIS-305	Deleted call records may appear again in the call history.	The system currently only deletes the call history that has been loaded on the client. To delete the whole history you must load the whole history, then perform the delete.
ADM-1772	Voalte Admin is not functional if the computer does not have access to "cdn.segment.com".	Ensure the computer has access to "cdn.segment.com".
ADM-1771	Admin may load slowly for certain pages.	None.
ADM-1736	The default ringtone sounds are not played when clicking the play button after being reset to defaults after disabling the override_mute_switch parameter - the ringtones previously changed to something other than the defaults.	Refresh the browser.
ADM-1696	"An unknown error has occurred" pop-up is displayed if trying to add a new extension range while having no Ethernet Connectivity (http timeout)	None.
ADM-1695	A non user-friendly "- 1 -" error is displayed when navigating / creating a location in Admin and http timeout occurs.	Refresh the page when have Ethernet connection.
ADM-1678	Admin will display the incorrect error message when attempting to log in without internet connectivity.	None.
ADM-1578	The password field when editing a user will be populated after saving a new password and re-accessing user editor.	Clear out password field if no further changes to the password are needed.
ADM-1558	"An error occurred creating the role/group. Please try again!" error is received when trying to create a role that already exists in the system.	Error should indicate that role already exists.
ADM-1519	[IE11] Dashboard tab may lose functionality after adding a mobile number to several users from "No Mobile Number" report.	Click on another tab and then click on "Dashboard" tab.
ADM-1437	The color of the mandatory field indicator placed on Details tab is not changing to red when several mandatory fields are empty.	Refer to Admin manual for list of mandatory fields.
ADM-1435	[IE11] "Details" and "Roles" tabs may be displayed empty when bulk inspecting users.	Use single inspector instead of bulk.
ADM-1368	The export progress bar may update incorrectly for small or medium exports.	None.
ADM-1335	The mobile number is not successfully saved if dismissing the confirmation dialog using the Esc key.	Click "Close" to ensure mobile number is saved.
ADM-1214	Import progress bar is displaying incorrect information after importing a file containing an invalid GUID and/or duplicate location.	None.
ADM-1160	"Users" page might get stuck up to ~40 seconds when browsing between pages while set to display up to 200 results per page.	Use Chrome. If you must use IE 11, set it to display 25 results per page. The pages show slower with each step up above 25 when running on IE 11.
ADM-1112	The "Units & Rooms" page gets stuck in infinite loading after trying to delete a unit, which cannot be deleted.	Reload page.
ADM-985	Error Message is not received when saving a non-Voalte One user account with DID and without a Voalte extension.	None.
IRIS-3041	[Endpoints export] "null" or "undefined" is displayed in the fields that are supposed to be blank.	None.
IRIS-3024	[Endpoints] The presence bubble doesn't update when the user is temporarily disconnected.	None.
IRIS-3016	Roles attributes are not inherited from parent group after bulk importing with attribute columns blank.	Fill out attributes for every role on CSV prior to uploading to Admin.
IRIS-2989	[PN display enabled] If a Voalte One user force quits the app while calling a Voalte Me user (with a shared preferred number) that the Voalte One user has a previously call record with, the preferred number of the Voalte Me user will be displayed.	None.
IRIS-2972	An Android Voalte user is taken to the wrong screen after going from Unavailable to Available and bumping someone else from an exclusive role.	Finish shift selection to go back into the application.
IRIS-2906	No unit is displayed on APNS / GCM notification when the home unit is not selected and a department is not assigned, and multiple units are selected.	None.
IRIS-2904	Search results ignore the space character when sorting.	None.
IRIS-2618	Exporting VADs take a significant amount of time.	None.
IRIS-2613	Users might remain displayed as Temporarily Disconnected in the application when mass logging out from Voalte Admin.	Force quit and relaunch the application.
IRIS-2557	"Previous ..." fields on the Endpoints page are empty after deactivating the user who was previously logged in on the device.	None.
IRIS-2501	An error is received when creating or deleting multiple extension ranges at once.	Refresh the page.
IRIS-2436	"LDAP Username" and "LDAP Domain" fields are not required if the Auth Type has been set to LDAP when importing users.	None.
IRIS-2410	If a user manually assigns to a patient, they will be automatically re-assigned after a discharge and re-admit if during the same session.	Log out and in or manually un-assign from the patients.
IRIS-2383	Editing shift skips the room selection view if there is only one room to display.	User must log out and in or the unit must have more than one room available.
IRIS-2350	Directory structure export does not order unit and rooms in ascending order.	Sort rows in ascending order if desired in the .csv file.
IRIS-2324	An error may be received when removing a building, unit, or room which has a patient currently assigned.	None.
IRIS-2317	A user will be counted twice for the available/busy count for a room if the user is assigned to the room and the patient.	None.
IRIS-1964	The "battery_connected" parameter has the value it had before switching "battery_pack_req" to "disable".	None.
IRIS-1926	The REST API allows uploading of Contact numbers with non-numeric characters.	Only submit the digits, without formatting characters, to the REST API for Contact entries.
IRIS-1727	DID Number should not be automatically re-populated once re-entering an extension number of a user whose extension was previously removed.	Delete the DID if it no longer applies to the user.
IRIS-1630	A user can still be observed in the team that they are no longer assigned to if bumped by another user.	Navigate away and back to the Team.
IRIS-1516	You cannot delete a role while it is assigned to a team in Voalte Admin.	Unassign the role from the team and then delete.
IRIS-1252	Changing a role from unit to hospital-based (or hospital to unit-based) causes Role extensions to not be editable.	Change role extensions prior to switching from unit to hospital-based (or hospital to unit-based).
IRIS-305	Deleted call records may appear again in the call history.	The system currently only deletes the call history that has been loaded on the client. To delete the whole history you must load the whole history, then perform the delete.
ADM-1772	Voalte Admin is not functional if the computer does not have access to "cdn.segment.com".	Ensure the computer has access to "cdn.segment.com".
ADM-1771	Admin may load slowly for certain pages.	None.
ADM-1736	The default ringtone sounds are not played when clicking the play button after being reset to defaults after disabling the override_mute_switch parameter - the ringtones previously changed to something other than the defaults.	Refresh the browser.
ADM-1696	"An unknown error has occurred" pop-up is displayed if trying to add a new extension range while having no Ethernet Connectivity (http timeout)	None.
ADM-1695	A non user-friendly "- 1 -" error is displayed when navigating / creating a location in Admin and http timeout occurs.	Refresh the page when have Ethernet connection.
ADM-1678	Admin will display the incorrect error message when attempting to log in without internet connectivity.	None.
ADM-1578	The password field when editing a user will be populated after saving a new password and re-accessing user editor.	Clear out password field if no further changes to the password are needed.
ADM-1558	"An error occurred creating the role/group. Please try again!" error is received when trying to create a role that already exists in the system.	Error should indicate that role already exists.
ADM-1519	[IE11] Dashboard tab may lose functionality after adding a mobile number to several users from "No Mobile Number" report.	Click on another tab and then click on "Dashboard" tab.
ADM-1437	The color of the mandatory field indicator placed on Details tab is not changing to red when several mandatory fields are empty.	Refer to Admin manual for list of mandatory fields.
ADM-1435	[IE11] "Details" and "Roles" tabs may be displayed empty when bulk inspecting users.	Use single inspector instead of bulk.
ADM-1368	The export progress bar may update incorrectly for small or medium exports.	None.
ADM-1335	The mobile number is not successfully saved if dismissing the confirmation dialog using the Esc key.	Click "Close" to ensure mobile number is saved.
ADM-1214	Import progress bar is displaying incorrect information after importing a file containing an invalid GUID and/or duplicate location.	None.
ADM-1160	"Users" page might get stuck up to ~40 seconds when browsing between pages while set to display up to 200 results per page.	Use Chrome. If you must use IE 11, set it to display 25 results per page. The pages show slower with each step up above 25 when running on IE 11.
ADM-1112	The "Units & Rooms" page gets stuck in infinite loading after trying to delete a unit, which cannot be deleted.	Reload page.
ADM-985	Error Message is not received when saving a non-Voalte One user account with DID and without a Voalte extension.	None.